Customer Service Representative

Wong Engineering; Kedah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading engineering firm in Malaysia is seeking a skilled individual for a customer liaison role. The position involves managing confirmed purchase orders, generating orders using the EPICOR system, and handling customer complaints. Strong communication skills in English, Bahasa, and Mandarin are required to liaise effectively with clients and ensure satisfaction. This role plays a crucial part in coordinating deliveries and maintaining customer relationships in a dynamic environment.

Qualifications

• Communication skills in English, Bahasa, and Mandarin required.
• Experience in order management and customer service is essential.

Responsibilities

• Liaise with customers on confirmed purchase orders.
• Generate standard orders using the EPICOR system.
• Arrange delivery dates with the warehouse.
• Notify customers on delivery status.
• Handle customer complaints related to delivery.

Skills

Liaising with customers

Order management

Complaint handling

Communication in Mandarin

Using EPICOR

Tools

EPICOR

Job description

Liaising with the customer on the confirmed purchase order.

Generating standard orders by using an EPICOR system upon receiving a purchase order from a customer.

Review current finish good balance quantity and make delivery date arrangements with warehouse if stock is available.

Notify the Planner of the customer order to obtain target or planning date delivery if there is no balance stock or new production output required.

Follow up with the planner on the committed delivery date.

Notify the customer of the delivery status.

Liaising with the warehouse for the delivery arrangement.

Handle customers' complaints for any related issue once the delivery date.

Notify the respective department/section upon receiving customer complaint if any.

Prepare a report on a weekly and monthly basis which includes consignment billing, report billing, FG report, inventory report forecaster report, and maintaining Interco pricing.

Attend meetings internal or external.

Any other tasks as and when assigned by the Management.

Follow the Company’s environmental policy and procedures and comply with any environmental-related legal or regulatory requirement.

Required language(s): English, Bahasa and Mandarin.

*Need to communicate with our Mandarin-speaking counterparts.