Customer Service Representative

Commerce Access Sdn Bhd; Cyberjaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading customer service provider in Malaysia is looking for a Customer Service Representative to manage incoming calls and provide support across various platforms. The ideal candidate should have at least 3 years of experience and be fluent in both English and Bahasa Malaysia. This role emphasizes professionalism, customer satisfaction, and a strong interpersonal skill set. Comprehensive benefits and a positive work environment are offered.

Benefits

Comprehensive medical benefits

Group term life coverage

Meal credit

In-house sports facilities

Fun events and gatherings

Work-life balance support

Qualifications

• Minimum SPM qualification and 3 years in customer contact centre or Diploma.
• Fluent in English and Bahasa Malaysia; additional languages a plus.
• Basic computer skills and familiarity with electronic customer service systems.

Responsibilities

• Handle inbound calls with professionalism and efficiency.
• Engage with customers and resolve inquiries.
• Maintain and update customer records accurately.
• Ensure compliance with data privacy policies.

Skills

Customer service mindset

Interpersonal and communication skills

Fluency in English

Fluency in Bahasa Malaysia

Conflict management

Education

Minimum SPM qualification or Diploma

Tools

Microsoft Office

Job description

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

KEY RESPONSIBILITIES

• Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
• Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
• Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
• Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.
• Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.
• Maintain and update customer records in the system with precision and attention to detail.
• Ensure compliance with data privacy policies while handling sensitive customer information.
• Stay updated on products, services, and promotions to provide relevant and informed assistance.
• Take on additional tasks as needed, contributing to team improvements and service excellence.

QUALIFICATIONS

• Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• Fluent in English and Bahasa Malaysia (additional languages are a plus).
• Proficiency in basic computer operations and familiarity with Microsoft Office applications are required. Experience working with electronic customer service systems is highly desirable.
• A good understanding of the company’s products and services is necessary to deliver accurate and effective customer support.
• Strong interpersonal and communication skills, show empathy, and be able to manage conflict situations with patience and professionalism.
• Strong customer service mindset with a genuine passion for assisting others.
• Willingness to work flexible shifts, including both day and night rotations.
• Prior customer service experience is an added advantage.

LOCATION

Petaling Jaya & Cyberjaya.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal credit that keep you fueled throughout the day.
• An in-house futsal court, badminton court, plus a gym for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.