Customer Service Representative

DSS; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service firm in Penang is seeking a Customer Service Support representative fluent in Mandarin/Cantonese to assist with client inquiries via social media. The ideal candidate will have experience in customer service, particularly in handling reservations and bookings. This role offers a competitive salary of up to RM 4,500 with rotational shifts.

Qualifications

• Experience in customer service roles.
• Familiarity with social media interactions.
• Ability to handle customer inquiries in Mandarin.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Assist clients with reservations, bookings, and related queries.
• Maintain accurate records of interactions and transactions.
• Ensure compliance with company policies and service standards.
• Escalate and resolve issues as needed to maintain high customer satisfaction.

Skills

Mandarin (Native)

Customer service skills

Communication skills

Job description

Job Title

Customer Service Support (Mandarin/ Cantonese) – Social media

Company

Teleperformance

Location

Penang

Language Requirements

Mandarin (Native)

Salary

Up to RM 4,500 (including language allowance)

Start Date

October & November

Shift

Rotational 24/7 (5 days on, 2 days off)

Experience / Industry Preference

Hotel Management, Education, Banking

Job Summary

Provide customer service support for SG Reservation clients, assisting with inquiries and reservations in Mandarin.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Assist clients with reservations, bookings, and related queries.
• Maintain accurate records of interactions and transactions.
• Ensure compliance with company policies and service standards.
• Escalate and resolve issues as needed to maintain high customer satisfaction.