Customer Service Representative

Ellsworth Adhesives Malaysia; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global specialty chemicals distributor is seeking a Customer Services Representative in Bayan Lepas, Malaysia. This role involves managing customer orders, sourcing materials, and addressing customer inquiries. Candidates should have at least 2 years of experience, strong communication skills, and knowledge in adhesives products. Join a dedicated team and contribute to customer satisfaction within a collaborative environment.

Qualifications

• At least 2 years working experience in relevant field.
• Familiar with adhesives products and dangerous goods.
• Excellent communication skills.

Responsibilities

• Responsible for sourcing and purchasing materials.
• Generate customer quotations in a timely manner.
• Manage customer orders and complaints.

Skills

Communication skills

Team player

Attention to detail

Pro-active attitude

Stress management

Education

2 years of relevant working experience

Familiarity with ERP system

Job description

Company Overview

Ellsworth Adhesives is a global distributor specializing in the supply and logistics of specialty chemicals and equipment located in Wisconsin State of US. Backed by decades of experience and a team of experts, Ellsworth Adhesives offers customers complete solutions for their application needs by providing value added services and support.

Founded by Paul and Patsy Ellsworth in 1974, the company has a strong customer focus, helping manufacturers identify and implement industrial adhesive and dispensing solutions.

Ellsworth Adhesives started its Asian operation from 2003 and has expanded business to Mainland China, China Hong Kong, China Taiwan, Thailand, Vietnam, Malaysia, Singapore, Philippines, India, etc.

With its continued growth, Ellsworth Adhesives is uniquely equipped to offer a robust, growing catalog of adhesives, specialty chemicals, and related equipment to service the manufacturing industry.

Specialty Chemical Distribution

Ellsworth Adhesives supplies a wide range of products from top suppliers including adhesives, sealants, lubricants, coatings, encapsulants, tapes, soldering products, surface preparations, specialty chemicals and dispensing equipment. More than 50 Sales Locations and 30 Stocking Locations are set up in 21 countries across North America, Asia and Europe.

CUSTOM FORMULATION, PACKAGING & CONVERTING SERVICES

GDI Adhesives is a leading pressure sensitive adhesive technologies manufacturer partnering with industrial companies seeking adhesive manufacturing, custom formulating, converting, & innovation guidance. Solutions are pioneered to fit the multitude of engineering complexities facing the world today.

KitPackers

offers custom packaging of adhesives, sealants, and specialty chemicals for manufacturers, customers, and resellers. There are a variety of formats for repackaging including flexible pouches, ratio-paks, duo-paks, single component cartridges, and syringes.

ResinLab

specializes in creating custom formulations to meet the customer’s application requirements. Product development chemists respond to projects both large and small – using decades of experience to quickly satisfy design, manufacturing, and quality requirements.

TapeCase

designs, converts, manufactures, and distributes a wide variety of adhesive tape products and provides custom tape solutions for nearly any application. An experienced team of experts assist with material selection and prototyping through to commercial production.

ELLSWORTH DISPENSING SOLUTIONS (EDS)

Fisnar

is a global supplier of dispensing equipment, automated dispensing systems, & supplies for the industrial, electronic, & medical device markets. Robot Video Trial Services are available to ensure end user accuracy.

Fluid Research

is a leader in the design and manufacturing of precision, one and two component metering, mixing, and dispensing equipment for paste and liquid resin systems.

MoldMan Systems

builds automated, low pressure molding machines designed to encapsulate, protect, and seal electronics. The machines are versatile, easy to operate, and ideal for low to high volume production.

With 50+ years of experience, we excel at providing high quality products and services. Ellsworth Adhesives offers expert advice, valuable services, decades of experience, and a host of resources to ensure the total solution for our customers’ application needs.

For more details of the company, please visit http://www.ellsworth.com.my/

Position: Customer Services Representative/Order Management Executive

Vacancies: 2

• Selangor/Bandar Tropicana Aman - 1 Vacancy
• Penang/Bayan Lepas - 1 Vacancy

Duties & Responsibilities:

Inside Sales Support

• Responsible to source and purchase materials from both local and overseas vendors.
• To generate customer quotation at advised margin in a timely manner.
• Be one of the Customer’s key contact person for customer order management and attend to customer call.
• Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.
• Support in providing the Sales Report to Sales Representative.
• Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.
• Customer Order Management
• Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.
• Process customer orders efficiently and accurately by provide the customer confirmation notifications.
• Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.
• Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.
• Provide customer service by staying on top of outstanding orders and shipments status.
• Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.
• Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.
• Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.
• Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.
• Handle the product sample order and demo unit request (as required).
• Administrative Activities
• Responsible in the assigned administrative activities when necessary.
• Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.

Qualifications & Skills

• At least 2 years working experience in relevant field. Solid working experience in trading business is an asset. Excellent fresh graduates are also considered.
• Familiar with adhesives products and experience in handling dangerous goods will be an added advantage.
• Familiarity with ERP system knowledge.
• Effective communication skills and dedication to customer satisfaction.
• Ability to work independently and a good team player with strong sense of self initiative with pro‑active attitude.
• Good co‑ordination, interpersonal and stress management skills.
• Able to prioritize, excellent in follow through and attention to detail.
• Good command of English

Interested parties, please click APPLY to submit your application, or email: [e-mail].