Customer Service Representativ

AFFIN Group; Seri Kembangan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial services company in Malaysia is seeking customer service staff to assist clients with transactions, ensure compliance, and maintain cash handling operations. The ideal candidate will provide professional service, collaborate with a team, and uphold the company's operational standards. Join us to make a difference in banking!

Responsibilities

• Welcoming customers and providing guidance & help in processing their transactions.
• Ensuring that all transactions are performed in accordance with our compliance rules.
• Cash handling and maintaining cash register operations using MS Office tools.
• Work collaboratively with a supportive team to meet operational and performance targets.
• Ensure all cash and transaction records are balanced daily.
• Maintain proper documentation for CDD & ECDD.
• Comply with AML and company operating policies.
• Provide friendly, professional, and efficient service to customers.
• Maintain cleanliness and professionalism at the counter area.

Job description

Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Responsibilities

• Welcoming customers and providing guidance & help in processing their transactions.
• Ensuring that all transactions are performed in accordance with our compliance rules and professionally dealing with customer inquiries in a timely manner.
• Cash handling and maintaining cash register operations, including reports using MS Office tools.
• Work collaboratively with a supportive team to meet operational and performance targets.
• Ensure all cash and transaction records are balanced daily.
• Maintain proper documentation for CDD & ECDD.
• Comply with AML and company operating policies.
• Provide friendly, professional, and efficient service to customers.
• Maintain cleanliness and professionalism at the counter area.