Customer Service & Repair Technician

Integrated Service Technology Inc. (iST); Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global technology firm in Bayan Lepas seeks a technician responsible for inspecting and repairing test-related boards. The ideal candidate holds a degree in Electrical, Electronic or Mechatronics, has PCB repair experience, and possesses teamwork and communication skills. This role supports engineering teams and requires the ability to perform technical analysis and documentation.

Qualifications

• 1–2 years of PCB repair experience; familiarity with test board applications is a plus.
• Detail-oriented, patient, with good analytical and documentation habits.

Responsibilities

• Receive, repair, and validate functionality of Load Board / Probe Card / Burn-in Board.
• Perform electrical inspection, component replacement, soldering repair, and continuity testing.
• Assist in preparing repair reports and issue analysis records.
• Support customer service or engineering teams with technical issues.

Skills

Electronic component reading

Soldering

Multimeter usage

Analytical skills

Teamwork

Basic English

Education

Degree in Electrical, Electronic, Mechatronics, or related fields

Tools

Probe station

Job description

Integrated Service Technology Inc. (iST) was founded in 1994. A global leader in third-party impartial laboratories, holds international certifications such as IEC/IECQ and TUV NORD. We are committed to providing the most comprehensive and precise technical services for our clients. Our focus includes a full range of services such as Failure Analysis (FA), Reliability Assessment (RA), Material Analysis (MA), Chemical/Process Contamination Analysis, Signal Testing, and more.

Role Description

This role is responsible for basic inspection, repair, and functionality verification of test-related boards such as PCR，Load Boards, Probe Cards, and Burn-in Boards. The technician will assist customers in resolving product issues, provide preliminary repair reports and analyses, and collaborate with engineering and sales teams to deliver front-line technical support and after-sales service.

Key Responsibilities

• Receive, repair, and validate functionality of Load Board / Probe Card / Burn-in Board
• Perform electrical inspection, component replacement, soldering repair, and continuity testing
• Assist in preparing repair reports and issue analysis records
• Support customer service or engineering teams with technical issues
• Maintain and calibrate repair tools and equipment
• Assist production and engineering teams in sample testing and engineering change implementation
• Provide basic technical support or board replacement at customer site when needed

Requirements

• Degree in Electrical, Electronic, Mechatronics, or related fields
• 1–2 years of PCB repair experience; familiarity with test board applications is a plus
• Skilled in electronic component reading, soldering, and basic testing tools (e.g., multimeter, probe station)
• Basic English reading and communication skills, able to understand technical documents
• Detail-oriented, patient, with good analytical and documentation habits
• Strong teamwork and communication skills
• Willing to work overtime or in shifts is a plus

Preferred Qualifications

• Experience in semiconductor testing or Burn-in stations
• Familiar with CAD, Gerber file viewing, or board structure understanding
• Experience with ATE or chamber equipment environments is a plus