Customer Service Part Time KL East Mall (In Store)

Decathlon Malaysia; Kepong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading sports retailer in Kuala Lumpur is seeking passionate individuals for a customer service role. Successful candidates will delight customers through exceptional service and maintain a seamless shopping experience. Requirements include strong communication skills in English and Bahasa Malaysia, as well as a Bachelor's Degree or Diploma. This is an excellent opportunity for those eager to develop their careers in the retail sector.

Qualifications

• Strong communication skills in both English and Bahasa Malaysia.
• Customer‑centric with a strong sense of service.
• Able to work in a team during busy times.

Responsibilities

• Delight customers through relationship building and sales.
• Manage customer inquiries both in-store and via call.
• Ensure seamless checkout experience.

Skills

Strong communication skills in English

Fluency in Bahasa Malaysia

Customer-centric attitude

Digital literacy

Interpersonal skills

Education

Bachelor's Degree or Diploma

Job description

Mission

The Worlds Largest Sports Retailer is recruiting passionate sports people for our Customer Service Team at our Decathlon KL East Mall Store!

LOVE SPORTS? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A STUDENT? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

Job Overview

Ensure proper quality of services and strict adherence to our customer service policy. Your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. You work hand in hand with our Customer Service Leader who leads you and you benefit from a training plan to support you in the success of all your missions.

Responsibilities

• Delight all customers/sport users through the relationship and the sales of products and services on all channels.
• Take initiatives and be proactive to delight our customers.
• Manage accurate data collection.
• Give accurate information to customers' inquiries regarding products/services offered by the company.
• Communicate with related departments/partners to resolve customer issues promptly.
• Ensure that our users/customers have a seamless checkout experience.
• Manage and optimize back-end cash floats and balances.
• Assure the safety of teammates and customers at my workplace.
• Share my sport passion and positive energy with my users/customers locally.
• Responsible for satisfying users/customers enquiries via call/in store.
• Represent the first & last in-store image of our company, therefore, be professional at managing customer's demands and expectations.

Profile

What Are We Looking For

• Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.
• Minimum qualifications: Bachelors Degree/Diploma is required.
• Customer‑centric with strong sense of service.
• Human‑First with high level of demand and communication skills.
• Digitally Savvy.
• Able to play as part of the team during the busiest times (weekends and holidays).
• Known for team spirit and dynamism.
• Have a sense of responsibility, organization, and the ability to invest yourself to match your ambitions.
• Take ownership of your activity, improve your game to develop and manage resources independently.
• Showcase interpersonal skills.