Customer Service Operations Associate

Keysight Internet Infrastructure; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative company at the forefront of technology seeks a motivated individual to join their customer service team. This role involves responding to customer inquiries, managing service requests, and providing support for training and maintenance schedules. With a strong emphasis on diversity and inclusion, the company fosters a collaborative environment where creativity and innovation thrive. If you're passionate about technology and customer service, this is an exciting opportunity to grow your career in a dynamic industry.

Qualifications

• Bachelor's or Master's degree or equivalent required.
• No prior experience required; may have up to 2 years of relevant experience.

Responsibilities

• Attend to customer inquiries regarding Keysight structure and services.
• Manage customer requests for service, training, and account changes.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Bachelor's Degree

Master's Degree

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
• Fulfil marketing/promotion requests for service campaign as defined by the process
• Provide general pricing of Keysight service if available
• Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support.
• Manage pick-up and transhipment activities
• Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
• Respond to customer requests to enroll in training or to cancel training that has been booked
• Respond to customer requests for altering the schedule of maintenance
• Respond to customer requests for service / repair and calibration
• Validate customer entitlement for the various Keysight offerings
• Respond to customer requests to change their account / contact profile details
• Provide service availability
  
  

Qualifications

• Bachelors or Master Degree or University Degree or equivalent.
• No prior experience required; may have up to 2 years’ relevant experience.
  
  

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***