Customer Service Officer (物流客服)

PAL Line; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company located in Malaysia is seeking a detail-oriented Customer Service Officer to facilitate daily operations in freight forwarding. Candidates should be proficient in Mandarin and have strong communication skills in both English and Mandarin. This role does not require prior experience and welcomes fresh graduates. Responsibilities include managing documentation, processing bookings, and ensuring smooth customer interactions. Attractive perks include annual leave, quarterly incentives, and medical claims.

Benefits

18 days annual leave

Quarterly incentives

Yearly bonus

Team building activities

Medical and dental claims

Company trip

Travel stipends

Casual dress code

Free snacks

Happy hours

Qualifications

• Proficiency in Mandarin is required to liaise with Mandarin-speaking customers.
• No prior experience required; willingness to learn is essential.
• Meticulous with excellent verbal and written communication skills.

Responsibilities

• Manage shipping documentation formalities to ensure compliance.
• Process bookings and execute orders in a timely manner.
• Communicate with overseas offices for smooth coordination.
• Provide timely and accurate responses to client inquiries.
• Maintain an efficient filing system for document retrieval.

Skills

Proficiency in Mandarin

Strong communication skills in English and Mandarin

Proficient in Microsoft Office

Good interpersonal skills

Ability to work in fast-paced environments

Education

Fresh graduates encouraged to apply

Job description

We are looking for a detail-oriented and reliable Customer Service Officer to support our daily operations in the freight forwarding and logistics industry. This role is ideal for someone who enjoys working with people, is highly organized, and can communicate effectively in a multilingual environment. You will play a key part in ensuring smooth coordination with customers, carriers, and internal teams, handling inquiries promptly, and providing accurate documentation and updates to support the end-to-end logistics process.

18 days AL

Quarterly Incentives

Yearly Bonus

Team Building

Medical and Dental claims

Company Trip

Allowance (travel stipends, transportation, etc.)

Casual dress code

Free snacks / Happy hours

Job Description

Manage shipping documentation formalities to ensure accuracy and compliance with company and regulatory requirements.

Process bookings and execute related orders in a timely manner.

Monitor and maintain accurate tracking status for all shipments.

Communicate effectively with overseas offices, agents, shipping lines, and clients to ensure smooth coordination.

Handle clients’ inquiries via telephone and email, providing timely and accurate responses.

Provide responsive support to both internal and external customers by addressing concerns and offering effective solutions.

Maintain a well-organized and efficient filing system for all documents to ensure systematic retrieval.

Perform any other duties as assigned by management.

Job Requirement

Proficiency in Mandarin is required to liaise with Mandarin-speaking customers.

Strong communication skills in both English and Mandarin (spoken and written).

No prior experience required; willingness to learn and take on new challenges is essential.

Fresh graduates are encouraged to apply.

Proficient in Microsoft Office (Word, Excel, Outlook).

Meticulous, good interpersonal skills, excellent verbal and written communication skills, team player with positive work attitudes.

Ability to work in fast-paced environment with high stress tolerance.

Working Hour:
8:45am to 6pm (Mon - Fri)
8:45am to 1pm (Sat) - Once a month