Customer Service Officer (up to Rm 4000) Intermark mall

Recruit Express; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm in Kuala Lumpur is seeking a Customer Service Officer to provide exceptional service in a 24/7 environment. The successful candidate will be responsible for delivering high-quality responses to customer inquiries, resolving complaints, and educating customers about various products. Ideal for candidates with a diploma and a positive attitude, this role welcomes fresh graduates and entails working shifts, weekends, and public holidays. Join this dynamic team to enhance customer experiences and maintain high service quality.

Qualifications

• Able to work shifts, weekends, and public holidays.
• Experience in call centre, banking, or customer service is an advantage.
• Fresh graduates welcome to apply.

Responsibilities

• Provide 24/7 one-stop customer service via phone.
• Deliver high-quality, professional, and personalized service.
• Handle and resolve complaints efficiently.

Skills

Good English communication skills

Pleasant voice and good telephone manners

Detail-oriented

Positive attitude

Proactive

Education

Diploma

Job description

Customer Service Officer (up to RM 4000) Intermark mall

• Provide 24/7 one-stop customer service via phone.
• Deliver high-quality, professional, and personalized service.
• Give prompt and accurate answers or solutions to customers.
• Handle and resolve complaints efficiently.
• Follow up with customers as needed (per call centre guidelines).
• Educate customers about bank products and services.
• Accurately record customer data in systems.
• Maintain honesty, integrity, and confidentiality at all times.
• Gather customer feedback to improve service quality.

Job Requirements

• Diploma + 2 years’ experience (SPM/STPM + 5 years can be considered).
• Able to work shifts, weekends, and public holidays (24/7 centre).
• Fresh graduates welcome to apply.
• Experience in call centre, banking, or customer service is an advantage.
• Positive attitude, proactive, detail-oriented, and a good team player.
• Pleasant voice and good telephone manners.
• Good English communication skills (Mandarin is a plus).