Customer Service Officer (Sea Freight)

The Impact Foundation; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading supply chain company in Kuala Lumpur seeks a dedicated customer service representative to manage sea freight inquiries and shipments. The ideal candidate will have a Bachelor's degree in logistics or a related field, with experience in the sea freight industry. Responsibilities include coordinating shipments, ensuring accurate documentation, and providing excellent customer support. If you possess strong problem-solving skills and a solid understanding of international trade regulations, we encourage you to apply.

Qualifications

• Bachelor's degree in logistics, supply chain management, business administration, or equivalent work experience.
• Proven experience in customer service, preferably within the sea freight or logistics industry.
• Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.

Responsibilities

• Serve as the primary point of contact for customers regarding sea freight inquiries.
• Coordinate and manage sea freight shipments, ensuring accurate documentation.
• Monitor shipment progress and proactively communicate with customers.
• Liaise with shipping lines, freight forwarders, and other stakeholders.
• Provide exceptional customer service by resolving complaints and offering solutions.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with internal teams for seamless service delivery.
• Stay updated on industry trends and best practices.
• Assist in preparing reports to evaluate service quality.

Skills

Customer service

Sea freight operations

Problem-solving

Education

Bachelor's degree in logistics, supply chain management, or business administration

Job description

Overview

Our client is a leading supply chain company.

Responsibilities

• Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.
• Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.
• Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules.
• Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges.
• Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs.
• Maintain accurate records of customer interactions, shipment details, and service requests in the companys CRM system.
• Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and customer satisfaction.
• Stay updated on industry trends, regulations, and best practices related to sea freight and logistics.
• Assist in preparing reports and performance metrics to evaluate service quality and identify areas for improvement.

Qualifications

• Bachelors degree in logistics, supply chain management, business administration, or a related field (or equivalent work experience).
• Proven experience in customer service, preferably within the sea freight or logistics industry.
• Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.