Customer Service Officer

5G-Starlink Pte.; Malacca City; On-site; MYR 18,000 - 24,000; Full time

Job summary

A leading tech company in Malacca City is seeking a dedicated customer service representative to maintain professional communication with customers and resolve inquiries. The role requires a high school diploma and experience in customer support, along with the ability to stay calm under pressure. You will be responsible for processing customer requests and ensuring satisfaction through professional customer support. Join us to make a difference in our customer interactions and support our products effectively.

Qualifications

• Ability to remain calm under stress.
• Comfortable with computer usage.
• Experience in customer support.

Responsibilities

• Maintain a professional attitude toward customers.
• Respond promptly to customer inquiries.
• Resolve customer complaints efficiently.
• Process orders and keep interaction records.

Skills

Empathy

Communication

Problem-solving

Computer proficiency

Education

High school diploma or equivalent

Job description

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

JOB REQUIREMENT

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.