Customer Service Manager

OCBC; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Customer Service Officer to be the first point of contact for customers. In this role, you will resolve inquiries via phone, email, or in-person, while providing product recommendations. The ideal candidate should have a degree or diploma, relevant customer service experience, and excellent communication skills. The position offers a competitive salary and holistic benefits, alongside opportunities for professional development in a supportive environment.

Benefits

Competitive base salary

Flexible benefits

Industry-leading learning opportunities

Qualifications

• Relevant customer service experience.
• Ability to work with diverse customer groups.
• Focus on delivering exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide product information and recommendations.
• Identify and elevate complex issues to relevant teams.
• Collaborate with internal stakeholders to resolve complaints.
• Continuously update knowledge of products and services.

Skills

Communication skills

Interpersonal skills

Problem-solving

Ability to work in a fast-paced environment

Education

Degree or diploma in any field

Job description

Who We Are As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is consistently clear and bold: to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future, innovate the way we deliver financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Customer Service Officer

Why JoinImagine being the first point of contact for our customers, helping them navigate our banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you’ll have the opportunity to make a real difference in people’s lives, building trust and loyalty with every interaction.

What you do

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively
• Provide product information and recommendations, helping customers make informed decisions
• Identify and elevate complex issues to relevant teams, ensuring seamless resolution
• Collaborate with internal stakeholders to resolve customer complaints and feedback
• Continuously update your knowledge of our products and services to provide accurate and helpful support

Who you are

• A degree or diploma in any field, with relevant customer service experience
• Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
• Strong problem-solving and analytical skills, with a focus on finding solutions
• Ability to work in a fast-paced environment, managing multiple priorities and deadlines
• Positive attitude, with a customer-centric approach and a passion for delivering exceptional service

What we offer

• Competitive base salary
• A suite of holistic, flexible benefits to suit every lifestyle
• Community initiatives
• Industry-leading learning and professional development opportunities
• Equal opportunity
• Fair employment
• Selection based on ability and fit with our culture and values
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers