Customer Service & Logistics Lead

Henkel; Kuala Lumpur; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading global company in Kuala Lumpur is seeking a skilled Customer Service and Logistics Team Lead to oversee sales operations and logistics delivery in Malaysia and Singapore. Ideal candidates will possess a Bachelor's degree and 5-10 years of experience in order management and logistics. The role includes leading operations, managing KPIs, ensuring efficient deliveries, and optimizing customer satisfaction. This position offers a hybrid work model and various employee benefits, including medical coverage and additional contributions.

Benefits

Flexible work scheme

Global wellbeing standards

Gender-neutral parental leave

Employee Share Plan

Medical Coverage

Additional EPF Contribution

Discounts on company products

Qualifications

• 5–10 years in order management, logistics, or supply chain experience (FMCG / 3PL preferred).
• Strong knowledge of warehousing, transportation, and distribution operations.
• Experience managing vendors and logistics service providers.

Responsibilities

• Lead end-to-end customer service, order management, and logistics operations.
• Ensure accurate, on-time, in-full (OTIF) deliveries.
• Monitor KPIs (OTIF, lead time, cost, backlog, service failures).

Skills

Order management

Logistics management

Communication skills

SAP SD & MM knowledge

Multitasking

Education

Bachelor’s degree in Logistics, Supply Chain, Business, or related field

Tools

WMS

TMS

ERP systems

Job description

Overview

About this Position We are searching for a talented Customer Service and logistics Team Lead to ensure our company’s sales operations delivery in a timely, efficient, and cost-effective manner. You will assist in Malaysia & Singapore Markets, in which the duties cover order management and as well as logistics operations. To succeed in this role, you should be professional and knowledgeable in order management and logistics management, possess logical thought and with excellent communication skills. The successful candidate should also have an in-depth knowledge of advanced SAP SD & MM module.

Responsibilities

• Lead end-to-end customer service, order management, and logistics operations.
• Ensure accurate, on-time, in-full (OTIF) deliveries and adherence to SLAs.
• Manage daily order flow, backlogs, customer escalations, vendors, 3PLs, and transport partners.
• Monitor KPIs (OTIF, lead time, cost, backlog, service failures) and implement improvements.
• Oversee inventory, warehousing, transportation, and last-mile delivery.
• Resolve operational issues (delays, shortages, disruptions) with urgency.
• Enforce SOPs, policies, safety standards, and governance.
• Optimize processes to improve efficiency, reduce cost, and enhance customer satisfaction.
• Prepare operational reports and performance reviews for management.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field
• 5–10 years in both order management, logistics or supply chain experience (FMCG / 3PL preferred)
• Strong knowledge of warehousing, transportation, and distribution operations
• Experience managing vendors and logistics service providers
• Familiarity with WMS, TMS, and ERP systems
• Capability to multitask in a fast-paced environment.
• Good English in written and verbal communication skills
• Logical thinking with can do attitudes

Benefits

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Medical Coverage for employees and eligible dependents
• Additional EPF Contribution
• Dental, Health and Eye Screening etc for employees and eligible dependents
• Discounts on company products

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.