Customer Service & Logistics Executive

The Arnott's Group; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A regional hub for a major food group in Selangor is seeking an experienced logistics professional to manage order fulfillment, shipment processes, and compliance documentation. The ideal candidate will have a Bachelor's degree in Logistics, at least 5 years of relevant experience, and strong skills in stakeholder management and Excel. This role involves coordinating with distributors and ensuring compliance with shipping regulations.

Qualifications

• Minimum 5 years of experience in logistics or supply chain operations.
• Solid understanding of end-to-end supply chain management.
• Strong understanding of East Malaysia shipment regulations.

Responsibilities

• Plan and organize monthly blanket order from distributor.
• Coordinate with external stakeholders and internal teams.
• Manage shipping documentation and ensure compliance.

Skills

Logistics management

Stakeholder management

Inventory management

Communication skills

Excel proficiency

Education

Bachelor's degree in Logistics or related field

Tools

ERP systems

Job description

THE ARNOTT’S GROUP ASIA BUSINESS IN MALAYSIA

Campbell Malaysia is the Regional Hub for The Arnott’s Group Asia Business Unit. Based in Kuala Lumpur, Malaysia, the organization leads the strategy & direction to ensure that The Arnott’s Group has a geographical footprint across Total Asia.

Campbell Malaysia also supports the region by supplying locally manufactured and marketed brands such as Campbell’s soup, Prego pasta sauces as well as Kimball & Cheong Chan sauces. Asia’s extended range of consumer food brands also include TST, Swanson, GoodTime & Nyam Nyam.

They join The Arnott’s Group’s portfolio ofbrands like Aussie legends Tim Tam & Shapes as well as New Zealand’s favorite Farm Bake Cookies to drive presence in Asia.

Position based in Petaling Jaya, Selangor.

Job Responsibilities:

(a) EM Distributors Order Fulfillment & OTIF Shipment/Invoicing

• Plan and organize monthly blanket order from distributor into weekly ship-out plan
• Coordinate with external stakeholders and internal teams to support smooth order fulfillment and delivery processes.
• Advise to order billing team on system invoice processing upon container acceptance by the distributors.
• Provide weekly shipment/invoicing progress updates to key stakeholders and time escalation of any operational matters.

(b) Shipment Container Bookings & Shipment

Collaborate with appointed forwarding agent

• On bookings/confirmation to ensure timely and accurate outbound shipments.
• Service quality and resolve operational issues on a timely manner

(c) Planning and Warehouse Coordination

• Request and follow-up on stock allocation from planning and coordinate allocated stock reservation with warehouse in accordance to EM product freshness requirements.
• Coordinate EM delivery instructions with warehouse team on reserved stock release to ensure timely and accurate execution of container loading.
• Support internal system processes related to stock movement and sales order tracking, in collaboration with relevant teams.

(d) Documentation & Compliance

• Manage shipping documentation, ensuring compliance with VHM, HACCP, FDA requirements.
• Oversee customs clearance processes and ensure timely and accurate documentation handling.

(e) EM Distributors Trade Returns/Claims, Shipment Damage

• Validate claim quantities and amounts before submission to Finance
• Monitor and manage defective stock quantities, including disposal or redistribution, and ensure accurate processing in the internal system.
• Handle customer inquiries, returns, complaints, and service support issues. Follow through based on SOPs and collaborate with internal teams to prevent recurring service challenges.

Job Requirement:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 5 years of experience in logistics or supply chain operations, preferably in a commercial or FMCG environment.
• Solid understanding of end-to-end supply chain management, including logistics, inventory, and distribution processes.
• Strong understanding of East Malaysia shipment regulations and shipping documentation.
• Experience working with ERP or internal systems for inventory and order management.
• Excellent communication and stakeholder management skills.
• Advance skills in using excel and words document.