Customer Service Live Chat (Whatsapp) - November Intake

Bjak; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading insurance portal is seeking a Customer Service Representative in Petaling Jaya, Malaysia. You will be the first point of contact for customers, ensuring satisfaction through effective support. Successful candidates will have excellent communication skills, a customer-focused approach, and the ability to work in a shift arrangement. Competitive salary and training provided.

Benefits

International work environment

Free training and development

Casual work attire

Competitive salary

Qualifications

• This role is open only to locals.
• Able to work in a shift arrangement.
• 6 working days required.
• Possess own transportation is encouraged.
• Open to fresh graduates.
• Required language(s): English, Bahasa Malaysia.
• Immediate availability is a plus point.

Responsibilities

• Own customer communications from initial contact until resolution.
• Maintain a high level of product knowledge.
• Provide professional assistance to customers via live chats.
• Be the owner of the customer feedback loop.
• Deliver an amazing experience to every customer.
• Work together as a team to achieve timely turnaround time.

Skills

Excellent communication skills

Customer-focused attitude

Ability to resolve inquiries

Attention to details

Empathy in communication

Strong work ethic

Education

Minimum Diploma/Degree in any field

Job description

Position Overview:

We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence. As a Customer Service Representative, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

Requirements

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• Able to work in a shift arrangement
• 6 working days
• Possess own transportation is encouraged
• Open to fresh graduates
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

Benefits

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast moving, challenging and unique business problems.
• Competitive salary.
• Casual work attire

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world.