Customer Service IT Support (Accounting/ POS System)

IRS Software Solution (M) Sdn Bhd; Puchong; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A tech solutions company in Puchong is seeking a Customer Service Executive to manage customer inquiries and resolve technical issues. You will provide solutions via phone, email, and remote support while logging cases into the CRM system. Candidates must have a diploma or degree in Computer or Accounting Studies and some experience is preferred. Fluency in English, Bahasa Malaysia, and Mandarin is essential for effective communication. The role offers an attractive remuneration package, medical benefits, and a hybrid working arrangement with two days of remote work after confirmation.

Benefits

Attractive remuneration package

Medical benefits

Insurance coverage

Employee appreciation activities

Growth & development training

Company events and sports activities

Qualifications

• Minimum 1 year of working experience in customer service is preferred, but fresh graduates are encouraged to apply.
• Knowledge of system backup, antivirus software, and remote software is required.
• Ability to work independently with minimal supervision.

Responsibilities

• Analyze customer complaints and provide corrective actions to resolve technical issues.
• Log all cases into the CRM system.
• Provide excellent customer service via phone, email, or remote access.

Skills

Fluent in English

Proficiency in Mandarin

Analytical skills

Problem-solving skills

Education

Diploma/Degree in Computer Studies and/or Accounting Studies

Tools

Windows applications

POS System

CRM system

Job description

IRS Software Solution (M) Sdn Bhd – Puchong New Village

The Customer Service Executives will be at the forefront of the company’s customer support operations, responsible for providing solutions and resolving technical issues raised by customers. You will engage with customers by answering product and service related inquiries, offering suggestions, providing solutions, and helping to attract potential customers. You will also be required to process orders, prepare correspondences, and fulfill customer needs to ensure a high level of customer satisfaction.

Responsibilities

• Answer incoming call from customers and analyze customer complaints and provide appropriate corrective actions to resolve their technical issues.
• Provide expertise and technical knowledge in operating systems, devices, applications, and software.
• Provide excellent customer service via phone, email, or remote access in a timely and accurate manner.
• Log all cases into the CRM system.
• Monitor customer support’s maintenance renewal, require sending reminder & quotation before maintenance contract expired.
• Perform software testing on new version before release to customers.
• Develop and maintain in-depth product knowledge.
• Assist with any ad-hoc tasks assigned by the immediate superior.

Requirements

• Candidate must possess at least Diploma/Degree in Computer Studies and/or Accounting Studies.
• Preferably minimum 1 Year of working experience in the related field is required for this position.
• Fresh graduates are encouraged to apply.
• Knowledge in Windows application, etc. system backup, antivirus software, remote software.
• Knowledge in Basic Accounting Principles/POS System
• Good analytical, problem-solving skills and ability to work independently with minimum supervision.
• Fluent in English, Bahasa Malaysia and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Attractive remuneration package (Basic + Commission scheme + Standby allowance)

Medical benefits: Outpatient claim, body check-up, dental & optical claim

Insurance coverage: Group Personal Accident insurance

Employee appreciation: Birthday cash, birthday celebrations, Long Service Award, Top Performer Award

Growth & development: Comprehensive IT solutions training, structured mentorship with one-on-one guidance during probation

Company events and sports activities (badminton, etc.)

Good working environment with teamwork spirit and harmony

Hybrid working arrangement (2 days WFH after confirmation)

Work location: The Cube Business Park, Bandar Puteri Puchong (near Bandar Puteri LRT station)