Customer Service Intern

Celki International Ltd.; Shah Alam; On-site; MYR 16,740 - 27,900; Part time

Job summary

Air Liquide Malaysia is offering an internship within the Customer Service Team to support day-to-day operations, enhance customer service and contribute to continuous improvement initiatives. The role focuses on improving the Order to Delivery process, gathering customer feedback and ensuring timely order fulfillment.

You'll assist in digital adoption for customers via the myGAS portal, support inquiry handling, and participate in initiatives with logistics and operations to ensure stock

Qualifications

• Degree in Business Administration or related field.
• Proficient in Google Workspace (Sheets, Docs, Slides) with a basic command of data handling and document formatting.
• Possessing personal transport is an added advantage.

Responsibilities

• Lead customer experience and digital adoption projects to improve the Order to Delivery process.
• Assist in handling customer inquiries via phone, email and other channels and support order acknowledgment and monitoring.
• Log customer feedback and support investigation and resolution of basic issues under guidance.

Skills

Google Workspace

Data handling

Document formatting

Education

Degree in Business Administration or related field

Tools

Google Sheets

Google Docs

Google Slides

Job description

Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia. The main mission is to support the Customer Service Team in day-to-day operations, ensuring excellent customer service and efficient order fulfillment. The intern will also assist in executing customer experience initiatives, contract management, and continuous improvement projects.

How will you CONTRIBUTE and GROW?

1. Customer Experience & Digital Adoption Projects Lead one of the assigned special projects or initiatives to improve our Order to Delivery process to improve customer satisfaction level and Customer Care team service quality. Assist in gathering customer feedback through several feedback channels and campaign. Monitor, analyse and drive the improvement plans in collaboration with other department stakeholders. Support initiatives to increase digital tools adoption for customers (myGAS portal) and internal employees related to Feedback, Telephony system, and ERP platform new functionality.

2. Customer Support & Inquiry Handling Assist in handling customer inquiries via phone, email, and other channels professionally and confidently. Support the processing, acknowledgment, and monitoring of customer orders within the Order to Delivery framework. Help coordinate with logistics and operations teams to ensure stock availability for order fulfillment.

3. Customer Experience & Issue Resolution Assist in logging customer feedback and complaints into the internal complaint system (NR log). Support the investigation and resolution of basic customer issues under the guidance of the Senior Executive. Help gather customer feedback to identify areas for service improvement.

Are you a MATCH?

• Degree in Business Administration or related field.
• Proficient in Google Workspace (Sheets, Docs, Slides) with a basic command of data handling and document formatting
• Possessing personal transport is an added advantage

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

液空集團是工業和醫療保健領域相關氣體、技術和服務的全球領導者。 憑藉員工的熱情和多元性，液空集團利用能源和環境轉型、醫療保健和數位化轉型為，為所有利害關係人創造更大的價值。 加入我們，享受振奮人心的體驗：您會在一個以創造為核心、開放、相互合作及尊重的環境中，發掘到一個充滿學習及發展機會的世界。 想了解在液空集團工作是什麼感覺？[讓我們的員工分享他們的經驗！]