Customer Service -Fully WFH- RM3,000

Tribe Digital; Klang City; Remote; MYR 20,000 - 100,000; Full time

Job summary

A mobile gaming solutions provider in Klang City is seeking Customer Service Executives. You will support customers and deliver outstanding service using multiple technologies. The ideal candidate possesses strong communication skills in Mandarin and English, along with experience in live chat and customer service environments. This full-time role offers a starting salary of RM3,000 and opportunities for career growth.

Benefits

RM3,000 basic salary

Medical benefits

Paid training

Career growth opportunities

Qualifications

• Strong communication skills in Mandarin and English, fluency assessed.
• Experience in live chat and email correspondence is essential.
• Ability to multitask across different platforms.

Responsibilities

• Support customers of a leading mobile gaming client.
• Deliver outstanding customer service with a customer-first mindset.
• Provide background support while working with advanced technologies.

Skills

Strong verbal and written communication skills in Mandarin and English

Proficiency in professional written English

Experience in live chat and email correspondence

Ability to navigate multiple computer platforms

Familiarity with Microsoft Office tools

Previous experience in customer service

Education

High school diploma or equivalent

Job description

Company Overview

Are you skilled at handling customer inquiries, multitasking, and achieving performance targets? Do you have strong active listening skills and an engaging personality? Can you build rapport online while effectively identifying and resolving issues using predefined solutions? If so, we invite you to join our Tribe!

Job Description

We are currently looking for Customer Service Executives to support the customers of our leading mobile gaming client. In this role, you will bring enthusiasm, problem‑solving skills, and a customer‑first mindset to deliver outstanding service. You will provide essential background support to our customers while working with advanced technologies and systems. Additionally, you will be part of a supportive team of leaders and peers dedicated to your success.

What We Offer

• RM3,000 basic salary
• Medical benefits
• Paid training
• Career growth opportunities – 80% of our frontline leaders have been promoted internally

Qualifications

• Strong verbal and written communication skills in Mandarin and English (fluency will be assessed through a language test)
• Proficiency in professional written English
• Experience in live chat and email correspondence is essential
• Ability to navigate multiple computer platforms simultaneously
• Familiarity with Microsoft Office tools
• Previous experience in customer service, live chat, and/or call center environments
• High school diploma or equivalent

Join us and be part of a dynamic team that values growth, innovation, and exceptional customer service!

Job Type: Full-time

Work from home

Application Questions

Do you have own laptop and internet at home?

Will you be able to work on night shift?

Do you agree to accept salary of RM3,000?

Can you start immediately if selected?

Experience

Mobile Gaming: 1 year (Required)

live chat: 1 year (Required)

Language

Expected Start Date

10/10/2025