Customer Service（Freight Forwarding)

ULTIMATE OCEAN SDN BHD; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A freight forwarding company in Johor Bahru is seeking a professional to manage import forwarding operations, coordinate with customers and carriers, and prepare necessary documentation. The role involves ensuring effective communication and timely movement of cargo as well as addressing customer inquiries. Candidates should have at least 3 years of experience in freight forwarding, knowledge of customs declaration, and excellent coordination skills.

Qualifications

• Minimum 3 years of working experience.
• Relevant experience in freight forwarding.
• Knowledge of customs declaration and related procedures.

Responsibilities

• Handle import forwarding operations and coordinate with stakeholders.
• Arrange pickup, delivery, and return of containers.
• Support sales team in managing operational follow-ups.
• Monitor shipment statuses and communicate accordingly.
• Prepare export-related documentation including BL and invoices.

Skills

Freight forwarding

Customer service

Coordination

Timely communication

Job description

Handle import forwarding operations, including coordination with customers, carriers, and customs brokers

Arrange daily haulage for container pick-up, delivery, and return, ensuring timely movement of cargo

Support the sales team in managing customer requirements and operational follow-ups

Monitor and communicate customers’ shipment status accurately and timely

Arrange daily bookings with carriers and co-loaders, ensuring rate validity and providing clear delivery instructions

Attend to customer enquiries and resolve operational issues promptly

Build and maintain strong relationships with customers, overseas agents, shipping lines, and co-loaders

Ensure all customer and agent enquiries are responded to promptly and followed through efficiently

Prepare Bills of Lading (BL), invoices, Shipping Instructions (SI), and other export-related documentation

Monitor and manage US-AMS Ocean Manifest and FMC filing via the Tradetech platform to ensure regulatory compliance

Ensure job opening and closing procedures are completed according to company requirements

Coordinate shipment schedules with overseas agents, carriers, co-loaders, and vendors

Ensure efficient transportation and delivery of goods in line with customer expectations, maintaining effective communication throughout the process

Requirements

Minimum 3 years of working experience

Relevant experience in freight forwarding

Knowledge of customs declaration and related procedures