Customer Service | Financial Services

Hunters International Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial services firm in Malaysia seeks a Customer Service representative to handle outbound calls regarding loan repayments. The role involves negotiating settlements, building client relationships, and adhering to corporate guidelines. Fresh graduates are encouraged to apply, with a focus on strong communication in English and Bahasa Malaysia. The position offers a basic salary of MYR 1,700 to MYR 2,000 plus commission.

Qualifications

• Strong understanding of loan or financing product collections and customer repayment behavior.
• Fresh graduates are welcome to apply.

Responsibilities

• Perform outbound calls to customers on their loan repayments.
• Negotiate with customers on settlement of the account.
• Build relationships and rapport with clients.

Skills

Good in English

Good in Bahasa Malaysia

Mandarin/Cantonese

Job description

About the job Customer Service | Financial Services

About the Company: Our client is a licensed moneylender in Malaysia, operating under the Moneylenders Act 1951. The company offers fast, easy, and reliable financial assistance tailored to individual needs and capabilities. Their services are designed to assist individuals who face challenges in obtaining loans through traditional channels. With a focus on professionalism, adaptability, prudence, teamwork, respect, and integrity, our client aims to provide efficient and secure services to its clients.

Key Responsibilities:

• To perform outbound calls to customers on their loan repayments.
• Implement an action plan to minimize collection losses and maximize recoveries.
• Attend to all inbound calls vide the collections general line promptly.
• Liaise with lawyers, regarding specific cases and/or plan solutions to enhance the collection of accounts.
• Negotiate with customers on settlement of the account, whenever necessary review settlement of accounts.
• Recover debts in a skill full and professional manner to clients.
• Remind clients of overdue payments.
• Build relationships and rapport with clients.
• Record and report the outcome of collection to the superior.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Manage and achieve daily productivity standards in terms of attempts, contacts, and amounts collected.
• Ensure that collection actions taken are within corporate guidelines and collection policies.
• Responsible for minimizing defaults and bad debts of ongoing loans.
• Attempt to negotiate & collect payments from clients.
• Perform any ad hoc duties and assignments given by management without compromise.

Qualifications and Requirements:

• Good in English and Bahasa Malaysia
• Mandarin/Cantonese will be an added advantage
• Strong understanding of loan or financing product collections and customer repayment behavior
• fresh graduate is welcome to apply

Remuneration: Basic: MRY 1,700 - MYR 2,000 + Commission

Working Hours: Monday - Friday: 9am - 6pm
Saturday: 9am - 3pm

Work Location: Kelana Jaya, Petaling Jaya

Consultant In-Charge: Andrea Low | [e-mail] | 012 - 201 3693