Customer Service Executive (WFH)

Alpha Iota BPO Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO company in Kuala Lumpur is seeking a customer service representative to retain customers and provide excellent service via live chats. Candidates should have at least 1 year of experience in customer service and be proficient in English, Bahasa Malaysia, and Mandarin. This work-from-home opportunity requires fast typing skills and a customer-focused approach, along with a reliable internet connection.

Benefits

Exciting work-from-home opportunities

Health and wellness perks

Learning & development programs

Qualifications

• At least 1 year of working experience in any customer service industry, preferably in Live Chat.
• Able to converse and write well in English, Bahasa Malaysia, and Mandarin.
• Able to work in a fast-paced environment and be customer-focused.

Responsibilities

• Retain existing customers by providing excellent customer service.
• Deliver customer service via live chats.
• Provide accurate information on products and services.

Skills

Customer satisfaction

Critical thinking

Fast typing skills

English proficiency

Bahasa Malaysia proficiency

Mandarin proficiency

Tools

Windows OS

MS Office

Google Applications

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

and lots more!

What would you be doing:

• Retain the existing customers by building a good rapport and providing customer satisfaction.
• Delivering excellent customer service to customers via live chats.
• Providing accurate information on products and services to customers.
• Consistently meeting individual and team KPIs and goals.
• Maintaining a high degree of integrity and confidentiality, keeping customers' information.

To be successful in this role, you will need to have:

• At least 1 year of working experience in any customer service industry, preferably in Live Chat.
• Able to converse and write well in English, Bahasa Malaysia, and Mandarin.
• Fast typing skills.
• Has critical thinking skills with a focus on issue resolution and customer satisfaction.
• Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
• Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
• 9 working hours with 5 days of rotating shifts, including weekends and public holidays.
• You must have your own laptop and good internet connection.

Working Hours:

• Morning Shift: 8 AM - 5 PM
• Evening Shift: 4 PM - 1 AM
• Midnight Shift: 11 PM - 8 AM

Don't miss out on this exciting opportunity! Apply now at www.alphaiotabpo.com.