Customer Service Executive (Vietnamese OR Thai Speaker) - Immediate Hiring

TRANSCOSMOS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 26,000 - 36,000; Full time

Job summary

A customer service provider in Kuala Lumpur is seeking a proactive Customer Service Executive who is fluent in Thai or Vietnamese. The role involves responding to inquiries, handling complaints, and ensuring high customer satisfaction. Candidates must have at least one year of experience in customer service, alongside strong communication skills. This position requires working rotating shifts to support 24/7 operations.

Qualifications

• Minimum good English proficiency with excellent verbal and written communication skills.
• Fluent in Thai or Vietnamese is a must.
• Minimum 1 year of customer service experience.

Responsibilities

• Provide timely and accurate responses to customer inquiries.
• Address and resolve customer complaints effectively.
• Document customer interactions in the CRM system.

Skills

Service orientation

Problem-solving

Communication

Adaptability

Pressure management

Education

Diploma or higher

Tools

CRM systems

Job description

Customer Service Executive (Vietnamese OR Thai Speaker) - Immediate Hiring

We are seeking a proactive and service-oriented Call Centre Agent to join our team. This role will be responsible for providing end-to-end customer support across both physical store operations and online platforms of a footwear brand. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and the ability to manage customer complaints with professionalism while ensuring high customer satisfaction.

Key Responsibilities

• Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
• Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
• Escalate Complex Issues: Identify and elevate complex or unresolved issues to appropriate departments or senior staff for further resolution.
• Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system to keep information current and accurate.
• Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improved customer service protocols.
• Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

Qualifications

• Educational Background: Diploma or higher in any field. High School graduates are welcome to apply with relevant working experience.
• Experience: Minimum 1 year of customer service experience (retail, call centre, or e-commerce). Experience in complaint handling and customer relationship management is an advantage.
• Language Proficiency: Minimum good English proficiency, with excellent verbal and written communication skills. Fluent in Thai or Vietnamese (MUST).
• Technical Skills: Typing speed of at least 45 WPM. Proficiency in customer service tools, CRM systems, and online chat platforms is preferred.
• Work Schedule: Willing to work on rotating shifts to support 24/7 operations, including weekends and public holidays if business requires.
• Core Skills: Service orientation & emotional management, problem-solving, communication & adaptability, pressure management & risk awareness.