Customer Service Executive - Support Hong Kong Region

Talent Recruit; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global CX solutions provider seeks a Customer Service Executive to support the Hong Kong region. Responsibilities include handling customer inquiries, exceeding service expectations, and collaborating with the team to meet performance goals. The position requires availability for 24/7 shifts and working on public holidays and weekends. Competitive salary offered, with accommodation for outstation candidates.

Benefits

Accommodation provided

Public Holiday Rate

Overtime Rate

Shuttle Services Provided

Qualifications

• Minimum 18 years old with completed SPM, UEC, and IGCSE certificates.
• Available to work 24/7 shifts.
• Must work on public holidays and weekends.

Responsibilities

• Handle inbound calls, live chat, and emails for customer inquiries.
• Exceed customer expectations in service and information.
• Collaborate in a team to meet KPI and SLA goals.
• Handle multiple tasks in a fast-paced environment.

Skills

Customer service skills

Computer typing skills

Ability to multitask

Education

SPM, UEC, or IGCSE certificates

Job description

Customer Service Executive - Support Hong Kong Region

Job Openings Customer Service Executive - Support Hong Kong Region

About the job Customer Service Executive - Support Hong Kong Region

Company Background

We are representing our client a global CX solutions provider are currently hiring for the new E-Hailing & Deliveries Service / Data Centre project to support Hong Kong region.

• Accommodation provided (for outstation candidates)
• Basic RM3,000 to RM3,200
• Public Holiday Rate
• OT Rate
• Shuttle Services Provided : Tampoi, Skudai, Taman U, Bukit Indah, Gelang Patah, City Square, Larkin, Mutiara Rini

Main Responsibilities:

• Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.
• Proficient in computer typing skills
• Ability to handle multiple tasks in a fast-paced environment.

Requirements

• Min 18 years old, completed with SPM, UEC, and IGCSE certificates.
• 5.5 / 6 working days - Compulsory working on Public Holidays and Weekends
• Must commit to work 24/7 shift

Qualified and interested candidates may apply online or email your resume [e-mail].

Only shortlisted candidates will be contacted.