Customer Service Executive - Salary RM2800 - RM3500 #XIS102#

Asia Recruit; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunication company in Malaysia is seeking a Customer Service Executive. The role involves handling inbound calls, resolving complaints, and achieving KPIs through effective service delivery. Candidates should have at least 1 year of experience in a customer support environment and be proficient in English. Only Malaysian citizens may apply. Competitive salary between RM2800 and RM3500.

Qualifications

• Minimum of 1 year of experience in a contact center or customer service environment.
• Only Malaysian citizens are eligible to apply.

Responsibilities

• Handle inbound calls and inquiries from customers.
• Resolve customer complaints effectively.
• Participate in ad hoc projects as required.
• Identify areas for service improvement and provide recommendations.

Skills

Handling inbound calls

Customer complaint resolution

Proficiency in English

Cross-selling and upselling

Education

Minimum SPM, Diploma or Degree

Job description

Customer Service Executive - Salary RM2800 - RM3500 #XIS102#

Company Overview: One of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers.

Responsibilities:

• Handling inbound calls and enquiries promptly from customers accurately and professionally.
• Follow up on and resolve customers’ complaints to ensure they are close to being satisfied.
• Work closely with team members and leaders to consistently achieve high-quality results and productivity.
• Ensure efficient escalation of priority requests/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Perform cross-selling and upselling activities to achieve KPIs, providing alternate solutions and relevant suggestions to customers.
• Any other duties assigned by the team leader.

Job Requirements:

• Minimum SPM, Diploma or Degree holder with minimum of 1 year experience.
• Experienced in Contact Center/customer service/customer support/BPO working environment.
• Must be proficient in English.
• Only Malaysians citizens are eligible to apply.
• Only shortlisted candidates will be notified.

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