Customer Service Executive (Permanent/Contract)

IMCD; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading distributor of specialty chemicals in Malaysia is seeking a Customer Service Executive to assist in daily sales operations and documentation. The ideal candidate will ensure accurate order processing and efficient collaboration with departments. Applicants should possess a Diploma or Bachelor's degree in Business Administration and have strong interpersonal skills. Fresh graduates are encouraged to apply. This role emphasizes teamwork and a commitment to achieving organizational success.

Qualifications

• 2-3 years in marketing or related field, Fresh graduates encouraged.
• Pleasant personality and good interpersonal skills required.
• Proficiency in JD Edwards is an advantage.

Responsibilities

• Assist in daily sales operation and sales support documentation.
• Handle orders via phone, email or mail accurately.
• Collaborate with other departments for efficient handling of queries and deliveries.

Skills

Interpersonal skills

Communication skills

JD Edwards system proficiency

Microsoft software proficiency

Education

Diploma / Bachelor's degree in Business Administration

Job description

Overview

Customer Service Executive (Permanent/Contract)

Assist in daily sales operation and sales support documentation including invoices, delivery order, collection, etc.

Handling orders via phone, email or mail, and ensuring they include the correct prices, discounts and product numbers.

Inputting orders, ensuring they are processed according to customer requirements and all orders are accurate and delivered on time.

Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.

To monitor stock status and prepare purchase order for all stocks.

Liaising with inside sales, purchaser and logistic team on the inventories and delivery status.

Maintaining an efficient work environment while contributing to the overall success of the organization.

Maintain a high level of cooperation and teamwork with outdoor sales staff.

To coordinate with colleagues to enable smooth operation and instil team spirit to enhance productivity with minimum supervision.

Any other duties assigned from time to time by the immediate superior/Management.

Job Requirements

• Diploma /Bachelor’s degree in Business Administration or equivalent.
• 2-3 years in marketing or related field. Fresh graduates are encouraged to apply.
• Proficiency in JD Edwards system is an added advantage.
• Pleasant personality with good interpersonal and communication skills.
• Conversant in Microsoft software package.

Company

IMCD Malaysia Speciality Chemicals Sdn Bhd (formerly known as Euro Chemo-Pharma Sdn Bhd) is a premier distributor, formulator, and solutions provider in specialty chemicals and ingredients. IMCD Malaysia offers a comprehensive and complementary product portfolio across a wide range of industries, including Food and Nutrition, Beauty and Personal Care, Homecare and I&I, Pharmaceuticals and Nutraceuticals, Coatings and Construction, Lubricants and Energy, Advanced Materials, and Industrial Solutions, through its partnerships with globally reputable suppliers.