Customer Service Executive (Online Seller - eCommerce)

PERSOL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce company in Kuala Lumpur is seeking a passionate individual to manage the acquisition and incubation of online merchants. This role emphasizes building relationships, assisting in smooth onboarding experiences, and ensuring quality service for merchants. Candidates should hold a Bachelor's degree and have 1-2 years of relevant experience. Fluency in English and Bahasa Malay is essential, along with a passion for e-commerce. The position offers an opportunity to engage in community management and support the growth of merchants.

Qualifications

• At least 1-2 years of experience in back-end support processing.
• Practical experience in community management preferred.
• Strong executive sense and responsibility required.

Responsibilities

• Manage the end-to-end process of merchant acquisition and incubation.
• Build and maintain relationships with online merchants.
• Assist in summarizing workflow and carrying out improvement plans.

Skills

Fluency in English

Fluency in Bahasa Malay

Community management experience

Teamwork spirit

Customer service skills

Education

Bachelor’s degree

Job description

Overview

Our client is looking for passionate and talented people to join their product and operations team. We can build an e-commerce ecosystem that is innovative, secure, and intuitive. In this role you will be responsible for delivering impact on the growth of merchants by acquiring and helping sellers to have a smooth onboarding experience on the platform, and delivering the best customer experience by providing the best service.

Responsibilities

• Manage the end-to-end process of acquisition and incubation of potential online merchants (including leads generation, cold contact, onboarding, and incubation).
• Build and maintain relationships with merchants.
• Help merchants become familiar with the platform and its features.
• Maintain quality service and cooperation with merchants to ensure a smooth onboarding experience.
• Discover new collaborative opportunities that fit into merchants' short‑term and long‑term development plans.
• Assist seller acquisition manager in summarizing the workflow and carrying out improvement plans.
• Assist in other internal operations and cross‑function collaboration, such as project execution, document management, information consolidation, etc.

Requirements

• Bachelor’s degree and at least 1‑2 years of experience in back‑end support processing.
• Fluency in English and Bahasa Malay.
• Passion for e‑commerce and seller operations, practical experience in community management, and a good understanding of e‑commerce business and campaigns.
• Logical and organized communication, good teamwork spirit, empathy, strong executive sense, and responsibility.
• Experience in customer service, account management, or owning a business is preferred.