Customer Service Executive [Night shift]

Sonata Software; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global customer experience company is hiring a Customer Service Executive for the night shift in Petaling Jaya. The position offers a hybrid working arrangement after probation and requires candidates to have a command of the English language and at least a secondary education. Responsibilities include contacting shoppers for surveys, responding to inquiries, and checking reports. The company encourages fresh graduates to apply.

Benefits

Flexible working arrangement

Performance incentives

Qualifications

• Candidates must have at least a diploma or higher in any field.
• Good command of the English language is required.
• Experience in Customer Service is preferable but not essential.

Responsibilities

• Contact registered shoppers/auditors to allocate evaluations and surveys.
• Respond to shopper/auditor email inquiries.
• Quality check online reports and surveys according to service standards.
• Assist in recruiting new shoppers/auditors to boost the database.

Skills

Good command of the English language

Hardworking and dedicated approach

Education

Higher Secondary, STPM, 'A' Level, Pre-U, Diploma, Bachelor's Degree

Job description

Customer Service Executive [Night shift]

We’ve been improving customer experience experts worldwide since 1995. From humble beginnings, and an aspirational name, our belief and determination grew GAPbuster Worldwide from a local start-up to a truly global success story.

Today, as Sonata CX, we have offices and teams of customer experience experts worldwide, covering the widest range of measurement programs in over 100 countries. We’re looking to grow our terrific team to support the next stage of our plans.

Our expertise lies in our ability to deliver bespoke, highly complex, ongoing measurement programs that drive change from your frontlines teams and throughout your organisation.

About the Position

This is a Full Time Permanent Position. Hybrid working arrangement upon passing probation.

Job Highlights

• Flexible Working Arrangement
• Performance Incentives

Key Responsibilities

• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Requirements

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• A hard working and dedicated approach
• Willing to work from home if required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.