Customer Service Executive (Mandarin Speaking)

Sika Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading specialty chemicals company is seeking a Customer Service Representative in Kuala Lumpur. The role involves managing customer orders, providing updates, and preparing required documents. Ideal candidates will be fluent in Mandarin and English, possess strong communication skills, and have experience in a fast-paced environment. Familiarity with SAP S/4HANA is advantageous. This position offers an opportunity to work in a dynamic international setting.

Qualifications

• Fluent in Mandarin and English to support the Chinese market.
• Experience with SAP S/4HANA is advantageous.
• Ability to work effectively in a fast-paced international environment.

Responsibilities

• Serve as prime contact for order-related activities.
• Process all incoming orders and provide customer acknowledgements.
• Manage open orders and provide regular updates to customers.
• Prepare required documents for order release.

Skills

Fluent in Mandarin

Fluent in English

Customer oriented mindset

Strong oral communication skills

Strong written communication skills

Organizational skills

Attention to detail

Ability to adapt to changing priorities

Tools

SAP S/4HANA

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Job Description

• Serve as prime contact for order related activities for Sika customers.
• To process all incoming orders assigned & provide acknowledgement to customers.
• Managing open orders, stock allocation & providing regular updates to customers.
• To notify & provide order confirmation to customer for all orders which are ready to be delivered/collected.
• Daily support for the sales team by providing open order report.
• Inform sales representatives of current customer activity and order statuses as appropriate.
• Preparing & issuing all the required documents for customer orders to be released out i.e: Picking List, Proforma Invoice, credit/ debit note.
• Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.
• Proactively interact with Sales, Warehouse, Production, QC, Finance, HR and other relevant stakeholders/departments to ensure completion of assigned tasks & meeting the strategic direction of the business.
• Communicate proactively with customers on requirements, order status, open complaints, etc. to ensure customer satisfaction.
• Cross-train and provide backup for other customer service team associates as required

Qualifications

• Fluent in Mandarin and English as this will support Chinese Market.
• Experience in SAP S/4HANA would be advantageous.
• Strong oral and written communication skills.
• Customer oriented mind set.
• Ability to work effectively in a fast paced, international, multicultural environment.
• Must possess strong organization skills and attention to detail with the ability to adapt to changing priorities.
• Ability to work well with others to accomplish common goals.
• Experience working with Microsoft applications i.e: Word, Excel & PowerPoint.