Customer Service Executive (Mandarin Speaking)

QuikMaster; Batu Caves; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Malaysia is seeking a Customer Service Representative with a strong sales orientation to manage customer interactions across various platforms. The ideal candidate should excel in communication in Mandarin, English, and Malay, and possess a customer-first mindset. Responsibilities include handling inquiries, driving sales, building relationships, and managing daily operations of online platforms. Competitive benefits include sales commissions, medical benefits, and opportunities for advancement.

Benefits

Sales Commission

Job Advancement opportunities

Medical benefits

Dental benefits

EPF, Socso & EIS

Medical and Hospitalisation Leave

Company lunch/dinner

Staff birthday party

Complete on-the-job training

Qualifications

• Proven experience in customer service, sales, or related field is an advantage.
• Ability to handle inquiries, resolve issues, and build lasting customer relationships.
• Comfortable managing customer interactions across various channels.

Responsibilities

• Handle customer requests, feedback, concerns, and inquiries professionally.
• Respond to customer calls, messages, and live chats across platforms.
• Build and maintain strong relationships with customers and retailers.

Skills

Sales-oriented communication

Customer relationship management

Problem-solving

Strong communication skills (Mandarin, English, Malay)

Proficiency in MS Office Applications

Education

Minimum Certificate or equivalent

Job description

Proven experience in customer service, sales, or related field is an advantage

Sales-oriented and strong communication skills in Mandarin, English and Malay (verbal and written) with a customer-first mindset

Ability to handle inquiries, resolve issues, and build lasting customer relationships

Comfortable managing customer interactions across social media, website, marketplace platforms, and offline channels

Good problem-solving skills with patience and empathy when dealing with customers

Positive attitude, proactive, and able to work independently as well as in a team

Proficient with MS Office Applications (Word, Excel & PowerPoint)

Requirements

• Minimum Certificate or equivalent
• Proven experience in customer service, sales, or related field is an advantage
• Sales-oriented and strong communication skills in Mandarin, English and Malay (verbal and written) with a customer-first mindset
• Ability to handle inquiries, resolve issues, and build lasting customer relationships
• Comfortable managing customer interactions across social media, website, marketplace platforms, and offline channels
• Good problem-solving skills with patience and empathy when dealing with customers
• Positive attitude, proactive, and able to work independently as well as in a team
• Proficient with MS Office Applications (Word, Excel & PowerPoint)

Responsibilities

Join us, a company focused on product development and efficiently distribute a diverse range of professional-grade natural functional products through integrated online and offline channels.

Job Description

As a Customer Service, you will be responsible for handling customer inquiries and driving sales across social media, website, marketplace platforms, and offline channels.

What do we need you to do?

• Handle customer request, feedback, concerns and inquiries in a professionally and timely manner.
• Respond to customer calls, messages, and live chats across social media and e-commerce platforms.
• Proactively initiate, follow up, and close sales with customers and retailers.
• Manage and resolve customer issues effectively to ensure satisfaction and retention.
• Build and maintain strong relationships with potential and existing customers, as well as retailers.
• Coordinate and monitor projects, ensuring activities and deadlines are met.
• Oversee daily operations and activities of online marketplaces and company website.
• Set up, monitor, and continuously optimize automated bot replies to improve customer interactions.
• Train and fine-tune the AI chatbot on a daily basis for consistent performance.
• Prepare and maintain accurate daily, weekly, and monthly sales reports.

Benefits

• Sales Commission
• Job Advancement opportunities
• Medical benefits
• Dental benefits
• EPF, Socso & EIS
• Medical and Hospitalisation Leave
• Company lunch/dinner
• Staff birthday party
• Complete on-the-job training is provided