Customer Service Executive - Mandarin Speaker - Petaling Jaya

Arvion Services; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service-focused company in Petaling Jaya is seeking a Customer Service Executive to handle customer inquiries and provide product support. Candidates must be fluent in Mandarin and English, with strong interpersonal skills. The role includes handling calls, troubleshooting issues, and updating customer cases. The company offers a KPI allowance, EPF, SOCSO, and career progression opportunities.

Benefits

KPI Allowance: RM 200

EPF & SOCSO

Sick leave

Annual leave

Quarterly staff recognition

Convenient office location

Qualifications

• Must have SPM or equivalent qualification.
• Ability to read and speak in Mandarin.
• Fluent in spoken and written English.
• Strong interpersonal skills and multitasking abilities.
• Ability to work in a fast-paced environment.
• Commute to Ara Damansara.
• Work on rotational shifts (no night shift required).

Responsibilities

• Handle inbound and outbound calls, emails, and service requests.
• Provide first-level troubleshooting and dispatch engineers for hardware-related issues.
• Assist customers with product guidance and inquiries.
• Respond to inquiries on e-Shop orders and trainings.
• Accurately record and update cases in CRM, escalate issues and follow up.
• Maintain professionalism and ensure customer satisfaction.
• Perform administrative tasks as assigned.

Skills

Mandarin proficiency

Fluent English

Strong interpersonal skills

Multitasking

Education

SPM or equivalent qualification

Job description

Job Overview:

As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product/service information.

This is an exciting opportunity for Mandarin speakers to build a rewarding career in customer service.

What You Will Do:

• Handle inbound and outbound calls, emails, and service requests


• Provide first-level troubleshooting and dispatch engineers for hardware-related issues


• Assist customers with product guidance, warranty registration inquiries


• Respond to inquiries on e-Shop orders, deliveries, training, and gift redemptions


• Accurately record and update cases in CRM, elevate issues as needed and perform follow-ups


• Maintain professionalism and courteous communication to ensure customer satisfaction


• Perform administrative tasks as assigned

What Makes You A Good Fit:

• Must have SPM or equivalent qualification


• Must be able to read and speak in Mandarin


• Must be able to speak in English fluently


• Strong interpersonal skills and multitasking skills


• Ability to work in a fast-paced environment


• Must be able to commute to Ara Damansara


• Must be able to work on rotational shifts (no night shift is required)

What We Offer:

• KPI Allowance: RM 200


• EPF & SOCSO


• Sick leave


• Annual leave


• 5 minutes from Ara Damansara LRT station


• Office is located next to housing area and a shopping mall. Convenient for outstation candidates


• Quarterly staff recognition and appreciation stage


• Exposure to diverse projects with the potential for internal mobility and career progression into your preferred role