Customer Service Executive - Mandarin Speaker - Johor Bahru

Arvion Services; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Johor Bahru is looking for candidates proficient in Mandarin to handle customer inquiries via calls, live chat, and emails. The role involves ensuring customer satisfaction and meeting KPIs in a fast-paced environment with rotational shifts. Benefits include accommodation for outstation hires and additional allowances for night shifts and public holidays.

Benefits

1-Month accommodation for outstation hires

KPI Allowance: RM 400

Night Shift Allowance: RM 300

6th Day Allowance: RM 300

Paid Public Holidays

Shuttle service available from key areas

Qualifications

• Proficiency in Mandarin (Traditional reading & typing).
• English language is an advantage.
• Ability to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Handle inbound calls, live chat, and emails related to customer inquiries.
• Provide accurate product/service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
• Demonstrate good typing speed and accuracy in Traditional Mandarin characters.
• Maintain good computer literacy and use internal systems effectively.

Skills

Proficiency in Mandarin

Good communication skills

Basic computer knowledge

Ability to multitask

Education

SPM, UEC, or IGCSE qualification

Job description

Requirements

• SPM, UEC, or IGCSE qualification.
• Proficiency in Mandarin (Traditional reading & typing).
• English language is an advantage.
• Ability to work on rotational shifts, including weekends and public holidays (24/7 support).
• Good communication skills and strong attention to detail.
• Basic computer knowledge and ability to multitask.

Responsibilities

• Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
• Provide accurate product/service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
• Demonstrate good typing speed and accuracy in Traditional Mandarin characters.
• Manage multiple tasks in a fast-paced, high-volume environment.
• Maintain good computer literacy and use internal systems effectively.

Benefits

• 1-Month accommodation for outstation hires
• KPI Allowance: RM 400
• Night Shift Allowance: RM 300
• 6th Day Allowance: RM 300
• Paid Public Holidays
• Shuttle service available from key areas: Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah