Customer Service Executive - Mandarin Speaker - Johor Baharu

Arvion Services; Skudai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Johor Baharu is seeking a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong markets. This role involves handling customer inquiries through calls, live chat, and emails, ensuring high customer satisfaction. The ideal candidate needs to be proficient in Mandarin and English, possess strong communication skills, and be able to work on rotational shifts. The company offers accommodation for outstation hires and paid public holidays.

Benefits

1-Month Accommodation for outstation hires

Paid Public Holidays

Qualifications

• Minimum age 18 years old with SPM, UEC, or IGCSE qualification.
• Proficiency in Mandarin (Traditional Chinese reading & typing) and English.
• Ability to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Handle inbound calls, live chat, and emails related to customer inquiries.
• Provide accurate product/service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).

Skills

Proficiency in Mandarin

Good communication skills

Strong attention to detail

Basic computer knowledge

Ability to multitask

Education

SPM, UEC, or IGCSE qualification

Job description

About the job Customer Service Executive - Mandarin Speaker - Johor Baharu

Job Overview:

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

What you will do:

• Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
• Provide accurate product/service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
• Demonstrate good typing speed and accuracy in Traditional Chinese characters.
• Manage multiple tasks in a fast-paced, high-volume environment.
• Maintain good computer literacy and use internal systems effectively.

What makes you a good fit:

• Minimum age 18 years old with SPM, UEC, or IGCSE qualification.
• Proficiency in Mandarin (Traditional Chinese reading & typing) and English.
• Ability to work on rotational shifts, including weekends and public holidays (24/7 support).
• Good communication skills and strong attention to detail.
• Basic computer knowledge and ability to multitask
• Able to work 5.5 days per week
• Able to work on rotational shifts (24-hour coverage)
• Able to work on public holidays and weekends.

What we offer:

• 1-Month Accommodation for outstation hires
• Paid Public Holidays

Interview Process:

• Virtual interviews accepted for outstation candidates
• Assessment required as part of the selection process