Customer Service Executive (Mandarin Speaker)

Sperton Global AS; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Malaysia is looking for motivated individuals to join its team. This role is perfect for fresh graduates or SPM holders, offering full training to build a successful career in customer service. Responsibilities include handling customer calls and enquiries, managing service requests, and ensuring resolution of customer issues. The position offers a basic salary of RM3,000 with potential total compensation up to RM3,200/month.

Qualifications

• Strong communication skills in English, Bahasa Malaysia, and Mandarin (spoken and written).
• Open to SPM holders and fresh graduates.
• No prior experience required; training will be provided.

Responsibilities

• Handle inbound and outbound customer calls.
• Manage service mailbox enquiries.
• Perform first call resolution (FCR).
• Escalate cases to relevant business units when required.
• Liaise with internal teams on service request status.
• Provide clear and accurate information to customers.
• Ensure customer issues are resolved or properly followed up.

Skills

Strong communication skills in English

Strong communication skills in Bahasa Malaysia

Strong communication skills in Mandarin

Education

SPM holders or fresh graduates

Job description

Position Overview

We are seeking motivated individuals to join our customer service team. This role is ideal for fresh graduates or SPM holders looking to build a career in customer service. Full training will be provided to ensure success in the role.

Salary & Benefits

• Basic Salary: RM3,000
• KPI Incentive: Up to RM200
• Total Compensation: Up to RM3,200/month

Location

• Ara Damansara, Petaling Jaya

Working Hours

• 5 working days per week, 2 days off (shift‑based)
• Monday–Friday: 7.30AM – 6.00PM
• Saturday–Sunday: 8.00AM – 5.00PM

Key Responsibilities

• Handle inbound and outbound customer calls (main line, operator, and sales enquiries)
• Manage service mailbox enquiries
• Perform first call resolution (FCR)
• Escalate cases to relevant business units when required
• Liaise with internal teams on service request status
• Provide clear and accurate information to customers
• Ensure customer issues are resolved or properly followed up

Requirements

• Strong communication skills in English, Bahasa Malaysia, and Mandarin (spoken and written)
• SPM holders and fresh graduates are encouraged to apply
• No prior experience required; training will be provided