Customer Service Executive (Mandarin Speaker)

Customer Service Executive (Mandarin Speaker); Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm is seeking motivated individuals for the role of Customer Service Executive. Located in Petaling Jaya, this position is perfect for SPM holders or fresh graduates. Responsibilities include managing customer inquiries through calls and emails, providing accurate information, and ensuring effective resolution of issues. No prior experience is needed as comprehensive training will be provided for successful candidates.

Benefits

Full training provided

KPI Incentive

Qualifications

• Effective verbal and written communication in English, Bahasa Malaysia, and Mandarin.
• Open to fresh graduates or candidates holding SPM.
• No prior experience necessary; training will be provided.

Responsibilities

• Handle inbound and outbound customer calls.
• Manage service mailbox enquiries.
• Perform first call resolution for customer issues.
• Escalate cases to relevant business units when required.
• Liaise with internal teams on service request status.
• Provide clear and accurate information to customers.
• Ensure customer issues are resolved or properly followed up.

Skills

Strong communication skills in English

Strong communication skills in Bahasa Malaysia

Strong communication skills in Mandarin

Education

SPM holders or fresh graduates

Job description

Position Overview

We are seeking motivated individuals to join our customer service team. This role is ideal for fresh graduates or SPM holders looking to build a career in customer service. Full training will be provided to ensure success in the role.

Salary & Benefits

• Basic Salary: RM3,000
• KPI Incentive: Up to RM200
• Total Compensation: Up to RM3,200/month

Location

• Ara Damansara, Petaling Jaya

Working Hours

• 5 working days per week, 2 days off (shift‑based)
• Monday–Friday: 7.30AM – 6.00PM
• Saturday–Sunday: 8.00AM – 5.00PM

Key Responsibilities

• Handle inbound and outbound customer calls (main line, operator, and sales enquiries)
• Manage service mailbox enquiries
• Perform first call resolution (FCR)
• Escalate cases to relevant business units when required
• Liaise with internal teams on service request status
• Provide clear and accurate information to customers
• Ensure customer issues are resolved or properly followed up

Requirements

• Strong communication skills in English, Bahasa Malaysia, and Mandarin (spoken and written)
• SPM holders and fresh graduates are encouraged to apply
• No prior experience required; training will be provided