Customer Service Executive (Mandarin & English Speaking) - WFH

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A dynamic gaming support company is looking for a dedicated Mandarin and English speaking customer service representative. In this full-time remote role, you will address customer inquiries through live chat and email while ensuring satisfaction and resolution. Candidates should have at least 1 year of experience in customer service and be technically proficient. The role offers a competitive salary of RM 3,000 and various benefits including medical coverage and career advancement opportunities.

Benefits

Medical Coverage

Hospitalisation

Paid training

EPF / SOCSO / PCB

Overtime Pay

Performance Bonus

Qualifications

• Minimum of 1 year of customer service or call center experience.
• Technical proficiency with multiple software systems.
• Must possess a personal laptop and stable internet connection.

Responsibilities

• Respond to customer inquiries via live chat and email.
• Provide accurate product and service information.
• Serve as a dedicated support background resource.
• Track and resolve inquiries efficiently across multiple platforms.

Skills

Fluent in Mandarin

Fluent in English

Customer service skills

Problem-solving skills

Technical proficiency with software

Tools

Microsoft Office

Job description

Job Overview

We are seeking a dedicated and fluent Mandarin & English speaker to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem‑solving skills.

Duties

Respond to customer inquiries via live chat and email in a timely and professional manner.

Provide accurate information regarding products and services to assist customers in making informed decisions.

Serve as a dedicated support background resource, ensuring a seamless customer experience.

Navigate multiple computer platforms and technologies simultaneously to track and resolve inquiries efficiently.

Excellent verbal and written communication skills in both Mandarin and English. (A language test will be administered).

Minimum of 1 year of customer service or call center experience; background in the gaming industry is a strong advantage.

Technical proficiency with multiple software systems and familiarity with Microsoft Office tools.

Must possess a personal laptop and have access to a stable, reliable internet connection.

Flexibility to work on a rotational shift schedule, including nights and weekends.

We Offer

A full‑time, 100% remote working opportunity.

A competitive monthly salary of RM 3,000.

Comprehensive benefits package, including Medical Coverage and Hospitalisation.

Paid training and clear pathways for career advancement—80% of our frontline leaders are promoted internally.

Additional perks: EPF / SOCSO / PCB, Overtime Pay, and Performance Bonus.

How to Apply

Ready to take the next step in your career? Please send a direct message with your resume to Jeselyn Koh Wei Li (601126210351) for immediate consideration.

Job Type: Full‑time

Work from home

Application Question(s):

• Can you attend interview on Tuesday or Thursday from 2pm to 3.30pm?
• Do you have own laptop and internet at home?
• Are you willing to work on rotational shifts, including weekends and public holiday?
• Do you have experience in call centre/ customer service/ gaming industry?