Customer Service Executive Mandarin English Speaker 100% Work From Home Rm3000

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Malaysia is seeking a Customer Service Executive who is fluent in Mandarin and English for a remote position. The role involves delivering exceptional service and providing background support to customers using advanced technologies. Ideal candidates will have at least one year of customer service experience, familiarity with live chat and email support, and must be available for rotational shifts. The company offers benefits such as an attendance bonus, medical coverage, and paid training.

Benefits

Attendance bonus

100% Work from home

Medical benefits

Paid training

Advancement opportunities

Qualifications

• Minimum 1 year of customer service experience, preferably in the gaming industry.
• Must own a laptop and have reliable internet.
• Available for rotational shifts, including nights and weekends.

Responsibilities

• Deliver exceptional service and solutions to customers.
• Provide background support to customers.
• Work with leading technologies and systems while receiving support from peers and leaders.

Skills

Excellent verbal and written Mandarin communication skills

Excellent verbal and written English communication skills

Experience in live chat and email reply

Ability to navigate multiple computer platforms

Familiarity with Microsoft Office tools

Job description

Customer Service Executive Mandarin English Speaker 100% Work From Home Rm3000

Deliver exceptional service and solutions to customers

Providing support background support to our customers

Work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day

Job Requirements

• Excellent verbal and written Mandarin and English communication skills; candidates will complete a language test to assess fluency
• Ability to communicate in written professional English
• Experience in live chat and email reply is fundamental
• The ability to navigate in several computer platforms simultaneously
• Familiarity with Microsoft Office tools
• Minimum 1 year of customer service experience (gaming industry a plus).
• Must own a laptop and have reliable internet.
• Available for rotational shifts, including nights and weekends.

Benefits

• Attendance bonus
• 100% Work from home
• Medical benefits
• Paid training
• Advancement opportunities â 80% of our frontline leaders have been promoted from within

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