Customer Service Executive (Mandarin & English Proficient)

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service-oriented company is seeking a Customer Service Executive proficient in Mandarin and English. The role involves managing customer communications through live chat and email while providing detailed product information. Candidates should have a year's experience in customer service and technical competence in software. Offering a monthly salary of RM 3,000, benefits include medical coverage, paid training, and career advancement opportunities. This full-time position requires flexible shift availability including nights and weekends.

Benefits

Medical and Hospitalisation Coverage

Paid training

Performance Bonus

Qualifications

• Superior verbal and written command of both Mandarin and English.
• Minimum of one year of verifiable experience in customer service or call center.

Responsibilities

• Manage and respond to customer communications through digital support channels.
• Offer accurate and detailed product and service information.
• Guarantee consistent and positive customer interaction.

Skills

Bilingual proficiency in Mandarin and English

Technical competence across software environments

Tools

Microsoft Office suite

Job description

Customer Service Executive (Mandarin & English Proficient)

Our organization is recruiting for a Customer Service Executive to provide high-caliber support to our diverse customer base. The ideal candidate will be a bilingual specialist in Mandarin and English, committed to resolving inquiries and upholding our standard of service excellence.

Principal Accountabilities

Manage and respond to customer communications through digital support channels, primarily live chat and email.

Offer accurate and detailed product and service information to aid customer understanding.

Operate as an integral component of the support framework, guaranteeing a consistent and positive customer interaction.

Demonstrate proficiency in utilizing several computer systems simultaneously to track, manage, and conclude customer cases.

Mandatory Criteria

Superior verbal and written command of both Mandarin and English.

A minimum of one year of verifiable experience in a customer-facing service role or call center. Prior involvement in the gaming industry will be accorded favorable consideration.

Technical competence across multiple software environments, including the Microsoft Office suite.

Candidates must supply their own computing hardware (laptop) and maintain a reliable, high-speed internet connection.

Must be available to work according to a pre-determined rotational shift schedule, which will include night, weekend, and public holiday hours.

Remuneration and Advantages

This is a full-time, remote-based position.

A fixed monthly salary of RM 3,000.

Employee benefits include Medical and Hospitalisation Coverage.

We provide paid training and a structured career path; internal promotion is a core principle, with 80% of frontline leadership roles filled from within the company.

The compensation package is supplemented by statutory contributions (EPF, SOCSO, PCB), Overtime Pay, and a Performance Bonus.

Application Procedure

Qualified and interested applicants should forward a detailed curriculum vitae for the immediate attention of Jeselyn Koh Wei Li (601126210351).

Job Type: Full-time

Application Question(s)

Your ability to attend an interview on a Tuesday or Thursday, between 14:00 and 15:30.

Ownership of a personal laptop and access to a stable home internet service.

Your acceptance of the requirement to work a rotational shift schedule, inclusive of weekends and public holidays.

The nature and extent of your experience in customer service, call center, or gaming industry roles.

Your agreement with the stated commencing salary of RM 3,000 per month.

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