Customer Service Executive – Mandarin & English - Fully WFH- RM3,000

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading mobile gaming customer service firm is seeking a Customer Service Executive fluent in Mandarin and English. This fully remote position offers a supportive environment where you will help customers effectively solve inquiries and problems. With a basic salary of RM3,000, candidates must have strong communication skills and relevant customer service experience. Note that familiarity with multiple computer platforms and tools is essential for success in this role.

Benefits

Medical benefits

Paid training

Career growth opportunities

Qualifications

• You must be fluent in written and spoken Mandarin and English.
• Experience with live chat and email is essential.
• Ability to manage multiple tasks on computer platforms.

Responsibilities

• Support customers by providing exceptional service during inquiries.
• Resolve issues using predefined solutions effectively.
• Work collaboratively with a team dedicated to success.

Skills

Strong verbal and written communication skills in Mandarin and English

Proficiency in professional written English

Experience in live chat and email correspondence

Ability to navigate multiple computer platforms simultaneously

Familiarity with Microsoft Office tools

Previous experience in customer service

Education

High school diploma or equivalent

Job description

Customer Service Executive – Mandarin & English - Fully WFH- RM3,000

Please Whatsapp to 60109888905 for quick apply

Company Overview

Are you skilled at handling customer inquiries, multitasking, and achieving performance targets? Do you have strong active listening skills and an engaging personality? Can you build rapport online while effectively identifying and resolving issues using predefined solutions? If so, we invite you to join our Tribe!

Job Description

We are currently looking for Customer Service Executives to support the customers of our leading mobile gaming client. In this role, you will bring enthusiasm, problem-solving skills, and a customer-first mindset to deliver outstanding service. You will provide essential background support to our customers while working with advanced technologies and systems. Additionally, you will be part of a supportive team of leaders and peers dedicated to your success.

What We Offer

• RM3,000 basic salary
• Medical benefits
• Paid training
• Career growth opportunities – 80% of our frontline leaders have been promoted internally

Qualifications

• Strong verbal and written communication skills in Mandarin and English (fluency will be assessed through a language test)
• Proficiency in professional written English
• Experience in live chat and email correspondence is essential
• Ability to navigate multiple computer platforms simultaneously
• Familiarity with Microsoft Office tools
• Previous experience in customer service, live chat, and/or call center environments
• High school diploma or equivalent

Job Details

• Job Type: Full-time
• Pay: Up to RM3,000.00 per month
• Work from home

Application Questions

• Do you have own laptop and internet at home?
• Will you be able to work on night shift?
• Do you agree to accept salary of RM3,000?

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