Customer Service Executive (Logistics Coordinator)

Telistar Solutions; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A logistics and service company in Kuala Lumpur seeks a Customer Service Executive to manage incoming calls and emails, log incidents, and coordinate logistics. Candidates should hold at least a diploma and have 2 years of relevant experience. Strong communication skills, the ability to multi-task, and a positive attitude are essential. The role entails ensuring timely order fulfillment and effective inventory management in a fast-paced environment.

Qualifications

• At least diploma holder with 2 years relevant experience.
• Able to multi-task in fast pace environment.
• Positive attitude, enthusiasm to learn, and team ability.

Responsibilities

• Answer incoming calls to the company's Hotline and handle emails.
• Log call incidents and order parts when required.
• Ensure timely fulfillment of orders and monitor daily shipments.
• Coordinate service part delivery and perform inventory management.

Skills

Good communication skills

Interpersonal skills

Ability to multi-task

Positive attitude

Education

Diploma

Job description

Customer Service Executive (Logistics Coordinator)

Answering incoming calls to the Company's Hotline and Handle emails that came into our functional email and personal email.

Log call (incidents in Service max System) and proceed to order parts whenever required.

Verify the accuracy of customer entitlement, what’s covered and what’s not before ordering parts.

Ensure that all orders are fulfilled, and the daily shipment is monitored properly , custom clearance document provided and cleared, SIRIM permit applied, Deliveries are handled on time.

Ensure parts returned are collected and arrange timely return to SPS SG Blueroom.

Remind distributors to return the parts on weekly basis.

Help to Handle tools distribution if required by planner.

Proactively checking and clearing the KPI in order to achieve the KPI target (Consignment, Incomplete cases, Ageing Incidents, etc)

Work together with Delivery manager and Project manager on ad hoc job request.

Work within the customer services organization (commercial/ project/sales department)

Check and process exception handling for customer cases/work orders to ensure completion within SLA.

Work closely with SPS to ensure that all orders are fulfilled.

Resolve Incomplete Cases by correcting errors within the WO’s to ensure integration with SAP and and make sure all Incident cases are closed.

Improve internal processes to speed up call closure, reduce defects and make successes visible.

Coordinates Service part delivery to the field, returns from the field effectively, liaise with Service part suppliers, and work order planners.

Perform inventory management

Make sure all jobs are in compliance with our Process and KPIs are met.

Requirement:

At least diploma holder with 2 years relevant experience

Possess good communication and interpersonal skills

Able to multi-task in fast pace environment

Positive attitude, the enthusiasm to learn and the ability to work in a team