Customer Service Executive (客户服务专员)

D & O Nutraceutical Manufacturing Sdn. Bhd.; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing OEM health supplement manufacturer is looking for a proactive and organized Customer Service Executive. In this role, you will manage OEM customer accounts, process orders, and ensure customer satisfaction. The ideal candidate must have at least 3 years of experience in customer service and be proficient in both Mandarin and English. Join our dynamic team and contribute to our expansion efforts in a supportive environment.

Benefits

Annual leave

Medical benefits

Free parking

Incentives and allowances

Performance-based rewards

Career growth opportunities

Qualifications

• Minimum 3 years of working experience in customer service, sales support, project coordination, or sourcing (preferably in manufacturing or OEM environment).
• Proficient in Mandarin and English for effective communication.
• Able to work independently and collaboratively with teams.

Responsibilities

• Communicate with customers regarding order status, delivery arrangements, and complaints.
• Process orders and prepare related documents.
• Coordinate effectively with internal departments including R&D, Production, and Logistics.
• Provide after-sales support to ensure customer satisfaction.
• Assist the Sales Department in managing B2B customers.

Skills

Customer service

Project coordination

Communication skills

Interpersonal skills

Organizational skills

Detail-oriented

Bilingual (Mandarin and English)

Job description

We are a growing OEM health supplement and cosmetic manufacturer committed to delivering high-quality and innovative products to our clients. As part of our business expansion, we are looking for a proactive, organized, and customer-focused Customer Service Executive to join our dynamic team.

This role plays a key part in managing OEM customer accounts, ensuring smooth coordination from product development to final delivery.

Responsibilities

Communicate with customers regarding order status, delivery arrangements, required documents, and complaints

Process orders and prepare related documents (SO, DO, invoices, COA)

Coordinate effectively with internal departments including R&D, Production, Quality Assurance, Logistics, and Warehouse.

Handle sourcing and follow up with customers on sourcing-related requirements, ensuring timely communication and product matching.

Communicate with suppliers (including China suppliers) in Mandarin for quotation, product details, and delivery arrangements.

Provide after-sales support and ensure customer satisfaction by following up on issues until resolved.

Assist the Sales Department in managing B2B customers, including OEM and special project accounts.

Maintain accurate and up-to-date customer records and support continuous improvement in service quality.

Requirements

Minimum 3 years of working experience in customer service, sales support, project coordination, or sourcing (preferably in manufacturing or OEM environment).

Strong communication, interpersonal, and organizational skills.

Proactive, detail-oriented, and able to manage multiple projects simultaneously.

Proficient in Mandarin and English (to liaise with China suppliers and Mandarin-speaking customers).

Able to work independently with minimal supervision and collaborate effectively with cross-functional teams.

Positive attitude, willing to learn, and eager to grow with the company.

5 working days (Monday to Friday)

EPF, SOCSO, EIS, PCB contributions

Annual leave, medical benefits, and free parking

Incentives, allowances, and performance-based rewards

Career growth opportunities in a rapidly expanding organization

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• How would you rate your Mandarin language skills?
• Do you have customer service experience?
• Do you have previous invoicing experience?
• Do you have experience in a sales role?

What can I earn as a Customer Service Executive