Customer Service Executive - Johor Jaya

AmBank; Johor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading financial services provider in Malaysia is seeking Customer Service Officers/Executives for the Johor Jaya Branch. In this full-time position, you will provide exceptional assistance to customers, ensuring their needs are met while adhering to banking policies. Ideal candidates will have experience in customer service, strong communication skills, and a commitment to exceptional service. Join a supportive team focused on career growth and a positive work environment.

Benefits

Career growth opportunities

Comprehensive medical and life insurance

Generous leave entitlements

Work-life balance initiatives

Diverse and inclusive workplace

Qualifications

• Previous experience in a customer service or client-facing role, preferably in banking.
• Strong communication and interpersonal skills for effective customer interaction.
• Excellent problem-solving skills and quick thinking for solutions.

Responsibilities

• Provide prompt assistance to customers, addressing inquiries and resolving issues.
• Ensure transactions comply with internal and external policies.
• Identify opportunities to cross-sell banking products and services.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Interpersonal skills

Team-oriented mindset

Education

Experience in customer service or client-facing role

Proficiency in English and Bahasa Malaysia

PCE/CEILLI license (preferred)

Job description

At AmBank Group, we are seeking passionate and customer-focused individuals to join our team as Customer Service Officers/Executives based in Johor Jaya Branch. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.

What you’ll be doing

• Provide prompt and efficient assistance to customers, addressing their inquiries and resolving their issues in a timely manner
• Ensure all its transactions are in compliance with policies (internal & external), guidelines and regulations
• Proactively identify opportunities to cross-sell and up-sell relevant banking products and services
• Collaborate with other teams to ensure a seamless and consistent customer experience
• Participate in regular training and development activities to stay up-to-date with the latest products, policies, and procedures
• Contribute to the continuous improvement of our customer service processes and practices

What we’re looking for

• Previous experience in a customer service or client-facing role, preferably within the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds
• Excellent problem-solving skills and the ability to think on your feet to provide effective solutions
• Proficiency in both written and spoken English and Bahasa Malaysia
• A commitment to providing exceptional customer service and a genuine passion for helping others
• A team-oriented mindset and the ability to work collaboratively with colleagues
• Candidate with PCE/ CEILLI license would be an added advantage.

What we offer

• Opportunities for career growth and development
• Comprehensive medical and life insurance coverage
• Generous leave entitlements and work-life balance initiatives
• A diverse and inclusive workplace that celebrates our differences
• A supportive and collaborative team environment

About us

AmBank Group is a leading financial services provider in Malaysia, offering a wide range of products and services to both individual and corporate customers. With a rich heritage spanning over 40 years, we are committed to delivering innovative solutions and exceptional customer experiences. Join us on our journey as we continue to grow and make a positive impact on the communities we serve.

Apply now for this exciting opportunity to be part of the AmBank Group team!