Customer Service Executive (Inbound) – Fresh Graduates Welcome!

AIA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company in Kuala Lumpur is looking for a Customer Service Executive. This role is perfect for fresh graduates excited to learn in a professional setting, focusing on handling inbound calls and providing excellent customer service. With attractive salary packages and a supportive team culture, it's a great launchpad for your career in the industry.

Benefits

Bonus of up to 2 months' salary

No night or weekend shifts

Public holidays off

Structured onboarding and mentorship

Continuous learning opportunities

Qualifications

• Fresh graduates are encouraged to apply.
• Graduated in 2024/2025 or less than 2 years of experience.

Responsibilities

• Handle inbound customer calls professionally.
• Listen actively and resolve customer inquiries.
• Record interactions accurately in CRM.
• Ensure compliance with service standards and policies.

Skills

Strong communication skills

Problem-solving skills

Adaptability

Open to learning

Education

Bachelor's degree

Job description

Customer Service Executive (Inbound) – Fresh Graduates Welcome!

🎉 Bonus: Up to 2 months’ salary upon successful 1-year completion with minimum performance rating

Inbound calls only – no sales, no telemarketing

Normal office hours – no night or weekend shifts

Public holidays off – enjoy your time off

Supportive team culture – structured onboarding & mentorship

Continuous learning – grow your skills and career

Attractive salary + completion bonus – RM2,800/month + 2 months’ bonus upon completing 1 year of service

Who We’re Looking For

Fresh graduates are highly encouraged to apply

Bachelor’s degree holders from any field (Graduated in 2024/2025 or with less than 2 years of working experience)

Strong communication and problem-solving skills

Open to learning, adaptable, and excited to gain hands‑on experience in a professional, customer‑facing role

What You’ll Do

Handle inbound customer calls professionally

Listen actively and resolve customer inquiries

Record interactions accurately in CRM

Ensure compliance with service standards and policies

Why Our Call Centre Is Different

We focus on quality service, not sales pressure. You’ll be part of a team that values empathy, professionalism, and growth. As a Customer Service Executive, you’ll gain real-world exposure to the financial services industry, including insights into banking operations, customer experience strategies, and service excellence.

This is more than just a call centre role—it’s a launchpad for your career. With structured onboarding, continuous learning, and mentorship, you’ll build transferable skills that open doors to future opportunities in customer experience, operations, and financial services.

Apply now and take the first step toward a rewarding career!