Customer Service Executive I - 24/7 Shifts, Mandarin

SummitNext Technologies Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech company based in Petaling Jaya, Malaysia is seeking a Customer Service Executive to manage customer enquiries across email, chat, and phone. The ideal candidate should possess SPM or equivalent qualification, be able to communicate in Mandarin and English, and have a customer-oriented attitude. This position operates in a dynamic 24/7 environment with opportunities for growth through comprehensive training and monthly performance incentives.

Benefits

Monthly KPI incentives

Insurance benefits

Comprehensive training

Qualifications

• Ability to communicate in average English (spoken and written).
• Ability to read and write in Traditional Mandarin, and speak fluent Mandarin.
• Basic computer literacy and ability to navigate multiple systems.

Responsibilities

• Handle inbound customer enquiries via phone, email, and chat.
• Provide accurate information and troubleshoot basic issues.
• Record and update all customer interactions in the internal systems.
• Escalate complex cases to relevant teams.
• Adhere to project-specific workflows and quality assurance standards.
• Maintain a high level of customer satisfaction.
• Achieve performance targets.

Skills

Customer-oriented attitude

Problem-solving skills

Basic computer literacy

Communication in English

Fluent Mandarin

Education

SPM qualification or equivalent

Job description

A leading tech company based in Petaling Jaya, Malaysia is seeking a Customer Service Executive to manage customer enquiries across email, chat, and phone. The ideal candidate should possess SPM or equivalent qualification, be able to communicate in Mandarin and English, and have a customer-oriented attitude. This position operates in a dynamic 24/7 environment with opportunities for growth through comprehensive training and monthly performance incentives.