Customer Service Executive (High Security Area - HSA)

Experian Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global data and technology company is seeking a Customer Service Representative in Kuala Lumpur. This role involves handling customer interactions, performing ID verification, and promoting products. Candidates should have a diploma and over two years of experience in customer service. The position requires a full onsite presence during weekdays. Join a recognized leader in innovation and employee satisfaction.

Qualifications

• 2+ years of experience in a customer service role.
• Experience in a HSA environment preferred.
• Comfortable commuting to the office during weekdays.

Responsibilities

• Handle daily customer calls and emails.
• Perform ID verification and manage document follow-ups.
• Record customer interactions and actions taken.
• Promote upselling and enhance business revenue.

Skills

Proficient in MS Office

Strong customer service skills

Basic salesmanship

Education

Diploma or higher in relevant fields

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

What You'll Do:

• Handle daily customers' incoming and outgoing calls, emailing.
• You will perform ID verification and follow up documents with customers for delivery of report.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken.
• Follow up to ensure that appropriate actions were taken on customers' request.
• Regular feedback to the management customer's comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Support new product testing, implementation and launches.
• Deploy and apply all company policies, procedures and standards.
• Contribute to team effort by accomplishing related results.

Qualifications

More About You:

• Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent. - Proficient in MS Office (Word, Excel & Outlook)
• 2 years+ working experience in customer service role with experience working in HSA environment current/prior
• This is a hub-based position therefore, you must be comfortable to come to office during weekdays (full onsite).

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here