Customer Service Executive (Fresh Graduates)

OCBC Bank; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Customer Service Executive to handle inbound calls and provide exceptional service for a range of consumer financial products. This role requires degree holders with a strong customer service mindset and the ability to work shifts, including public holidays. Successful candidates will be able to multitask efficiently and provide effective solutions to customer queries while cross-selling appropriate banking products.

Qualifications

• Customer-centric with a strong service mindset.
• Ability to multitask and manage time effectively.
• Willingness to work on shift rotations including weekends and public holidays.

Responsibilities

• Attend to inbound calls for various consumer financial products.
• Provide accurate information and solutions to customer queries.
• Cross-sell banking products and services when appropriate.

Skills

Customer service mindset

Multitasking

Problem-solving

Leadership potential

Education

Degree in any field

Job description

Customer Service Executive (Fresh Graduates)

To attend to inbound calls enquiries over various range consumer financial products and services.

To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.

To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette.

Job Description

Services

• To attend to inbound calls enquiries over various range consumer financial products and services.
• To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
• To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette.

Quality Assurance

• To achieve first call resolution where possible and follow up with customers on unresolved issues.
• To perform after call duties and quality assurance in accordance to the set procedures with zero defect.
• To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements.

Alternative Channels and Cross-Selling

• To introduce and create customer awareness on self-service/automated banking channels.
• To cross-sell bank products and services when appropriate.

Compliance

• To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank.

Job Requirements

• Degree Holders in any field.
• Possess customer centric / strong customer service mindset.
• Committed and a good team player with willingness to step into a leadership role.
• Independent and resourceful with the ability to thrive under pressure.
• Meticulous, well organized and has the ability to solve problems.
• Able to multitask and manage time effectively.
• Willing to work on shift rotations (24/7) which includes Public Holidays.