Customer Service Executive (Freight Forwarding) (ID: 690750)

PERSOL; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Johor Bahru is seeking a candidate to manage shipping documentation and customs processes. The ideal candidate will hold a Bachelor's degree in Business or Logistics and have 1-2 years of relevant experience. Responsibilities include handling invoicing, coordinating with freight forwarders, and providing excellent customer service. This role requires strong communication skills and attention to detail to meet tight deadlines.

Qualifications

• Bachelor’s degree required, preferably in Business or Logistics.
• 1–2 years of relevant experience in logistics/warehousing.
• Strong written and verbal communication skills in English.

Responsibilities

• Prepare and manage shipping documentation accurately.
• Coordinate customs clearance processes with compliance.
• Handle timely invoicing and billing submissions.
• Liaise with freight forwarders and shipping lines.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Education

Bachelor’s degree in Business, Logistics, or related field

Job description

Responsibilities

• Prepare and manage shipping documentation, including Bills of Lading, Certificates of Origin, Packing Lists, and Invoices.
• Coordinate customs clearance processes, ensuring full compliance with regulations.
• Handle invoicing and billing with accuracy and timely submission.
• Liaise with freight forwarders, haulers, and shipping lines to ensure timely shipment arrangements.
• Provide excellent customer service by addressing inquiries and resolving documentation-related issues.
• Collaborate with internal teams to support seamless trade and warehouse operations.

Qualifications

• Bachelor’s degree or above in Business, Logistics, or a related field.
• 1–2 years of experience in customer service or operations within logistics/warehousing (3PL preferred).
• Familiarity with shipping documentation, customs clearance, and invoicing processes.
• Strong written and verbal communication skills in English.
• Detail-oriented, organized, and capable of managing multiple tasks under tight deadlines.
• A proactive team player with strong problem-solving abilities.