Customer Service Executive

Arvion Services; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic service provider in Johor Bahru is looking for a Customer Service Executive to be the first point of contact for clients. Responsibilities include processing client requests through calls, chats, and emails, and ensuring a high level of customer support. The ideal candidate should be multilingual, possess strong communication skills, and have at least 1 year of relevant experience or be a fresh graduate willing to learn. The company offers training, allowances, and opportunities for career advancement.

Benefits

1 month accommodation for outstation employees

6th-Day Allowance: RM 300

Night Shift Allowance: RM 300

KPI Incentive: RM 400

EPF & SOCSO Contributions

Sick Leave & Annual Leave

Shuttle Service Provided

Quarterly Staff Recognition & Appreciation Programs

Clear Career Progression Path

Internal Job Program (IJP)

Qualifications

• Minimum 1 year of working experience in the service industry will be an added advantage.
• Fresh Graduates are encouraged to apply (Full Training Provided will be provided).
• Willing to work on rotational shifts and off days.

Responsibilities

• Process client requests and solve issues via inbound phone call, live chat and email.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.

Skills

Good written and spoken communication skills in English

Good written and spoken communication skills in Cantonese

Good written and spoken communication skills in Traditional Mandarin

Strong client-facing and communication skills

Troubleshooting and multitasking skills

Self-motivated and highly reliable

Customer service orientation

Job description

Job Overview:

Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

What will you do:

• Process client requests and solve issues via inbound phone call, live chatand email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit:

• Good written and spoken communication skills in English.
• Good written and spoken communication skills in Cantonese.
• Good written and spoken communication skills in Traditional Mandarin.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking skills.
• Self-motivated and highly reliable.
• Customer service orientation.
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh Graduates are encouraged to apply (Full Training Provided will be provided).
• Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest).

What we offer along the way:

• 1 month accommodation provided for outstation employees relocating to Johor Bahru
• 6th-Day Allowance: RM 300
• Night Shift Allowance: RM 300
• KPI Incentive: RM 400
• EPF & SOCSO Contributions
• Sick Leave & Annual Leave
• Shuttle Service Provided for the following areas: Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah
• Quarterly Staff Recognition & Appreciation Programs
• Clear Career Progression Path: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager
• Internal Job Program (IJP): After 1 year, employees may apply to transfer to other departments such as Finance, Human Resources, and more offering new challenges and growth opportunities