Customer Service Executive - Cantonese Speaker - Johor Bahru

Arvion Services; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Johor Bahru seeks a motivated Customer Service Executive to provide exceptional support to clients via calls, chats, and emails. The role offers comprehensive training and excellent career growth opportunities. Candidates should possess strong communication skills in English and Cantonese, with a customer service orientation. Full training is provided, and fresh graduates are encouraged to apply.

Benefits

1 month accommodation for outstation employees

6th-Day Allowance: RM 300

Night Shift Allowance: RM 300

KPI Incentive: RM 400

EPF & SOCSO Contributions

Sick Leave & Annual Leave Entitlement

Shuttle Service Provided

Quarterly Staff Recognition Programs

Clear Career Progression Path

Internal Job Program after 1 year

Qualifications

• Minimum 1 year of working experience in the service industry will be an added advantage.
• Fresh Graduates are encouraged to apply; full training will be provided.
• Willing to work on rotational shifts.

Responsibilities

• Process client requests and solve issues via inbound calls, live chat, and email.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.

Skills

Good written and spoken communication skills in English

Good written and spoken communication skills in Cantonese

Strong client-facing and communication skills

Troubleshooting and multitasking skills

Customer service orientation

Job description

Job Overview:

Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

What will you do:

• Process client requests and solve issues via inbound phone call, live chatand email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit:

• Good written and spoken communication skills in English
• Good written and spoken communication skills in Cantonese. Mandarin language is a plus
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Self-motivated and highly reliable
• Customer service orientation
• Minimum 1 year of working experience in the service industry will be an added advantage for this position
• Fresh Graduates are encouraged to apply (Full Training Provided will be provided)
• Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)

What we offer along the way:

• 1 month accommodation Provided for outstation employees relocating to Johor Bahru
• 6th-Day Allowance: RM 300
• Night Shift Allowance: RM 300
• KPI Incentive: RM 400
• EPF & SOCSO Contributions
• Sick Leave & Annual Leave Entitlement
• Shuttle Service Provided for the following areas: Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah
• Quarterly Staff Recognition & Appreciation Programs
• Clear Career Progression Path: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager
• Internal Job Program (IJP): After 1 year, employees may apply to transfer to other departments such as Finance, Human Resources, and more offering new challenges and growth opportunities