Customer Service Executive (Berjaya Times Square)

Telecontinent; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunication company in Kuala Lumpur is seeking passionate individuals for their Customer Service Team. This role involves handling inbound calls and emails related to telco products, ensuring an excellent customer experience. Candidates should have strong communication skills in English and Bahasa Malaysia, and fresh graduates are encouraged to apply. The position offers a basic salary of RM2,150.00, with performance-based allowances.

Benefits

Performance-based KPI Allowance

Shift Allowance

OT Allowance

Retention Benefits

Staff discount

Qualifications

• Fresh graduates are encouraged to apply.
• Mandarin is an added advantage.

Responsibilities

• Handle inbound calls, live chats, and emails related to telco services.
• Assist customers with inquiries and complaints.
• Troubleshoot basic technical or service-related issues.

Skills

Excellent communication skills in English

Excellent communication skills in Bahasa Malaysia

Ability to work on rotational shifts

Job description

We are looking for passionate and customer-oriented individuals to join our Telco Customer Service Team. This role involves handling inbound calls, emails, and chats related to telco products and services — ensuring excellent customer experience and effective issue resolution.

Requirements

• Fresh graduates are encouraged to apply.
• Excellent communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Ability to work on rotational shifts, weekends, and public holidays.
• Available to join on November intake (preferred).

Responsibilities

• Handle inbound calls, live chats, and emails related to telco services (mobile, internet, billing, etc.).
• Assist customers with inquiries, complaints, telco phone plan information, and service requests.
• Troubleshoot basic technical or service-related issues.
• Update customer information accurately in the system.
• Promote telco products, plans, and add-on services when suitable.

Operation Hours

8:00 AM – 12:00 AM (based on shift schedule)

Monday – Sunday

8 working hours per day | 5 working days per week | 2 off days per week

Shift Schedule Examples

• Morning Shift: 8:00 AM – 5:00 PM / 9:00 AM – 6:00 PM
• Evening Shift: 1:00 PM – 10:00 PM / 3:00 PM – 12:00 AM
• Shift timing subject to operational requirements.

What We Offer

• Basic Salary: RM2,150.00 (Fixed)
• KPI Allowance: Up to RM1,000.00 (Performance-based)
• Shift Allowance: Based on working shift
• OT Allowance: If applicable
• Retention Benefits: up to RM1000.00
• Staff discount: Applied to selected store

Working Location

• Accessible by Public Transport:
• • Bukit Bintang (MRT) – 5 mins walk
• • Imbi (Monorail) – 5 mins walk